WHEN IT COMES TO SELLING OR CHANGING OWNERSHIP OF THEIR STORES, DEALERS NEED TO UNDERSTAND THE COMPLEXITIES INVOLVED IN DOING SO AND THAT THE PROCESS CAN TAKE LONGER THAN EXPECTED Owning a Dealership today is anything but simple. One large …
GERRY MALLOY SAYS THAT WHILE LOOKING FORWARD IS IMPORTANT, THE DIRECTIONS THE AUTO INDUSTRY WILL ACTUALLY TAKE STILL REMAIN FAR FROM CERTAIN “Nobody can predict the future!” That may seem like a strange thing for Sheryl Connelly to say, given …
ALAN BIRD LOOKS AT THE GOVERNMENT’S NEW ANTI-SPAM LEGISLATION AND WHAT IT REALLY MEANS FOR DEALERS The new Canadian Anti-Spam Legislation (CASL) will destroy marketing. If you believe that statement, follow these instructions: 1) Take a deep breath and 2) …
WHY UNDERSTANDING THE ROLE BOTH OEMS AND DEALERS PLAY IN THE AUTO RETAILING PROCESS CAN HELP BOTH PARTIES ACHIEVE QUALITY RESULTS Dealers often, and quite rightly, look at the vehicle purchaser as their customer. The OEMs have probably always looked …
NON-VERBAL COMMUNICATION IS HUGELY IMPORTANT WHEN IT COMES TO GETTING YOUR MESSAGE ACROSS AND DELIVERING POSITIVE OUTCOMES WITH OTHERS Effective communication is the fundamental principle in providing great customer service. It’s a two-way process of reaching a mutual understanding in …
IN RETAILING, PRESENTATION IS EVERYTHING. PAUL POTRATZ SHARES A FEW TIPS TO HELP MAKE YOUR DEALERSHIP STAND OUT BOTH ONLINE AND IN THE SHOWROOM Call me old fashioned but I take personal appearance very seriously. I was raised to believe …
TV HOST ARISA COX LOVES THE FACT THAT HER MITSUBISHI OUTLANDER SATISFIES HER MUSIC CRAVINGS WHILE ALLOWING HER TO BOND WITH HER KIDS Celebrity: Arisa Cox Profession: TV Host, Big Brother Canada 2 Vehicle: 2009 Mitsubishi Outlander Arisa Cox landed …
JIM BELL SAYS THAT WE COULD LEARN A LOT ABOUT SERVICE PRACTICES BY WHAT’S HAPPENING IN ONE OF THE WORLD’S FASTEST DEVELOPING AUTOMOTIVE MARKETS — INDIA Around five years ago we wrote an article on the automotive industry in India …
WHY TAKING A LONG HARD LOOK AT THE SERVICE BUSINESS CAN NOT ONLY HELP BOOST PROFITS AND STABILIZE YOUR BUSINESS, BUT INCREASE THE VALUE OF THE DEALERSHIP AS A WHOLE In recent months much has been said about the fixed …
IT’S THE DELIVERY, NOT THE DEAL-MAKING THAT IS CREATING LONG-TERM RELATIONSHIPS BETWEEN CUSTOMERS AND DEALERSHIP SALESPEOPLE Technology, specifically the Internet, has changed the process of buying and selling cars forever. The dealership is no longer the first stop in the …
FREESTYLE SKIER ROSALIND GROENEWOUD SAYS HER SPORTY BMW 328D XDRIVE TOURING IS THE IDEAL FIT FOR BOTH WORK AND PLAY Celebrity: Rosalind Groenewoud Profession: Professional Skier, Olympian, World Champion Vehicle: 2014 BMW 328d xDrive Touring Rosalind Groenewoud, also known as …
RESPECTING EMOTION WITH EMPATHY IS THE BEST WAY TO ESTABLISH RAPPORT AND ACHIEVE A POSITIVE OUTCOME Distressed customers involved in a vehicle accident can suffer a traumatic experience. This is simply due to the fact that this unplanned, unpleasant and …
