WHEN RESOLVING CUSTOMERS’ CONCERNS CONSIDER THE CONVENIENCE AS PART OF THE SOLUTION There are many components to great customer service, but few can be weighted as heavily as a customer’s time. In the information age, time is the most precious …
CELEBRITY CHEF FABIO VIVIANI LOVES HIS BIG AND POWERFUL MERCEDES-BENZ Celebrity: Fabio Viviani Profession: Celebrity Chef, Author & TV personality Vehicle: 2013 Mercedes-Benz CLS55 AMG Fabio Viviani is a celebrity chef, author, and TV personality. He gained fame on Bravo’s …
EUROPEAN “COLD WAR” HAS THROWN THE TRANSITION TO A NEW REFRIGERANT INTO DISARRAY If you were in the auto business in the 1990s, you probably remember the near chaos that surrounded a change in vehicle air-conditioning refrigerant at that time. …
WHY INDIFFERENCE TO A NEW CONCEPT OR PROCESS IS OFTEN DUE TO A LACK OF UNDERSTANDING IT This may surprise you but until recently I had never played golf. Some friends convinced me to play and I have to admit …
WHY COMMON STANDARDS FOR LEGISLATION AND REGULATION ARE IN OUR BEST INTERESTS We live in a great country. One that is pretty diverse, as any of you who have had the opportunity to travel across Canada can appreciate. While such …
SOMETIMES, IT’S BENEFICIAL TO LOOK OUTSIDE OF THE AUTOMOTIVE INDUSTRY TO SEE HOW BUSINESSES INVEST IN THEIR FACILITIES TO GAIN A COMPETITIVE ADVANTAGE When office towers in downtown Toronto saw companies leave for the suburbs, both landlords and some innovative …
WHY WE’VE STILL GOT A LONG WAY TO GO TO INTEGRATING THE VIRTUAL AND ACTUAL DEALERSHIP In a recent column, I spoke about the “two solitudes” of the auto retailing world in the context of an increasingly digital environment. This …
WHY PAYING ATTENTION TO THE LITTLE THINGS IS CRITICAL FOR AN EFFECTIVE — AND PROFITABLE —FIXED-OPS STRATEGY There is a popular book called Don’t sweat the small stuff and it’s all small stuff. This might be considered good advice by …
PORTABLE STRUCTURES SPRING UP AT DEALERSHIPS Just south of calgary, in Aldersyde, Alta. at the headquarters of Sprung Instant Structures Inc. there’s a made-in-Canada success story that showcases a remarkably innovative building technology. The company’s patented tension membrane system enables …
ALEX TAGLIANI’S PASSION DROVE HIM TO BECOME AN INTERNATIONAL MOTORSPORT SENSATION Celebrity: Alex Tagliani Profession: Race Car Driver competing in the IZOD IndyCar Series Vehicle: 2013 Acura MDX Alex Tagliani got hooked on racing at the age of 10 after …
STUDIES SHOW DISTRACTED DRIVING ISSUE COULD LEAD TO MORE REGULATION With the continual proliferation of mobile communication devices, both handheld and vehicle-based, distracted driving is becoming a major safety issue. There’s little argument on that point. But just how much …
WHY OPEN COMMUNICATION IS KEY TO SUCCESSFUL ESTATE AND SUCCESSION PLANNING IN THE CAR BUSINESS It has been said that a little information, when misunderstood, can create big problems. This is never more true than when dealing with the value …
