Articles by: Zara McAlister

Registration open for 2017 CADA Summit 2017

Registration open for 2017 CADA Summit 2017

December 22, 2016 at 11:18 am Comments are Disabled

Amazon has launched an online hub for car buyers. General Motors has partnered with ride-hailing company Lyft. Technology is evolving at a rapid-fire pace. And consumer expectations have never been higher. These are some of the forces and changes at work that are disrupting the auto retail industry, and dealers […]

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Rising to the challenge

Rising to the challenge

December 21, 2016 at 9:48 am Comments are Disabled

BC Auto Industry Conference tackled issues facing the auto industry British Columbia dealers gathered recently in the mountain resort municipality of Sun Peaks for the annual BC Auto Industry Conference. Held by the New Car Dealers Association of BC (NCDA), the jam-packed event brings dealers, industry suppliers, partners and government […]

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CADA Summit 2017: the future has arrived

CADA Summit 2017: the future has arrived

November 2, 2016 at 3:08 pm Comments are Disabled

Amazon has launched an online hub for car buyers. General Motors has partnered with ride-hailing company Lyft. Technology is evolving at a rapid-fire pace. And consumer expectations have never been higher. These are some of the forces and changes at work that are disrupting the auto retail industry, and dealers […]

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Dealertrack launches dealer portal for Kia

Dealertrack launches dealer portal for Kia

November 2, 2016 at 3:01 pm Comments are Disabled

Dealertrack announced it has launched a new Kia-branded Centric Finance Portal (CFP) for all Kia dealers in Canada. The Cox Automotive Canada company said the portal is designed to “seamlessly integrate” with Kia’s systems, providing real-time updates, new vehicle inventory, incentives, aftermarket products and accessories and new CPO data. The […]

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Mercedes Canada execs change positions

Mercedes Canada execs change positions

November 2, 2016 at 2:59 pm Comments are Disabled

Mercedes-Benz Canada announced a number of executive changes effective Jan.1, 2017. Billy Rodrigues, who joined the carmaker in 2009 as the Central Region Manager, will become National Manager, Pre-Owned, Fleet and Remarketing. Graham MacNab will take over Billy’s role as Central Region Manager. MacNab first joined Mercedes as Pre-Owned Sales […]

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Shop talk

Shop talk

November 2, 2016 at 2:04 pm Comments are Disabled

Tools of the trade Bright light – LED lighting system Find what you’re looking for more quickly with Metalia’s LED lighting system for modular cabinets. The lighting system is available for all of Metalia’s modular cabinets of any height or width, said the company. Metalia added that the LED lighting is […]

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Technology amenities build service loyalty

Technology amenities build service loyalty

October 26, 2016 at 6:48 pm Comments are Disabled

Invest in Wi-Fi and other technology amenities in your service lounge, said J.D. Power in its latest study. The 2016 Canadian Customer Service Index Long-Term [CSI-LT] Study, which measures satisfaction and intended loyalty from owners of vehicles four to 12-years-old, found that customer satisfaction increased when technology amenities were included […]

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FastPass to customer service

FastPass to customer service

October 26, 2016 at 6:44 pm Comments are Disabled

High-tech solutions make magic happen for Disney customers Disney bills its theme parks as the “Happiest place on earth,” but they can also be among the busiest on the planet, too. And each time the company adds new attractions, whether it’s a Star Wars Stormtrooper parade or breakfast with the […]

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Canadian auto dealer