Author: Blair Qualey

New challenges and new opportunities

December 30, 2022

How the industry must learn to adapt to the world, post-pandemic In many respects, our industry has experienced Groundhog Day for the past three years —with one challenge after another—collectively impacting our ability to meet customer demand for new vehicle …

Communicate, communicate, communicate

July 29, 2022

Ongoing challenges require careful communication with consumers  Whether you’re a salesperson, sales manager, or general manager, working at a dealership has many challenges that have become common over the past two years. In some respects, it may seem like Groundhog …

Selling Zen in trying times

June 3, 2022

Honest and timely communication with consumers is necessary in the face of current inventory challenges There is no doubt that new car dealers in every region of the country continue to experience significant challenges as a result of the pandemic, …

Diversity and inclusion fuels business growth

April 29, 2022

It’s not about headlines and catchphrases. It’s about business success Fostering a diverse and welcoming dealership environment not only ensures that the entire team feels seen and heard, but it can also offer many other benefits for the business that …

The pandemic as a learning opportunity

March 28, 2022

Global disruptions pose many challenges, but dealerships have to continue to adapt Two years into a pandemic that continues to surprise and disrupt the world, the auto industry, like so many others, is grappling with a host of complex challenges …