Customer expectations, data, new technology, the transition between phone and car — there are a number of trends moving up in 2020 that impact the auto industry — but regardless of all the change, the industry will come out stronger. …
Looking back at the previous year, our industry experienced disruption and evolution due to a number of changes — a most noteworthy one being the improvement of the automotive retail experience. The year 2019 was one of significant changes within …
The highs, the lows, and the misconceptions of travelling from one province to another and back in an electric vehicle. The New Car Dealers Association of BC (NCDA) is regularly asked questions and provides public comment on any number of …
Is there room in an evolving automotive marketplace for a traditional dealership? In the automotive marketplace, there is a great deal of focus on innovation and the latest breakthrough. In the midst of that ongoing discussion is a central question: …
Electric vehicles and advanced technology trends are increasingly impacting the automotive space, but customer service and satisfaction still remain a key recipe for dealer success. The nature of change in the automotive industry has occurred at an increasing rate in …
As baby boomers exit the workforce, the automotive industry will be left struggling with a capacity issue that requires our immediate attention Anumber of industries in this country face the significant challenge of recruiting young men and women to address …
Before you consider inviting millennials over, make sure you’ve built a fast, transparent and next generation digital website. Much ado is made about millennials —those born between the years 1980 and 2000 — and how their consumer patterns and expectations …
Next-generation dealership management systems can provide auto retailers with a number of benefits, and can ultimately help them save money Any automotive dealership that is looking to break free of the status quo has already invested in a dealership management …
The auto retail experience is changing but dealers who embrace it will adapt There is little doubt that 2019 will be a year in which new or developing technologies and innovation will continue to emerge, offering new car dealerships the …
More dealerships are responding to the customer demand for an improved car buying experience Technology and innovation in the auto industry have advanced by leaps and bounds in recent years, all of which has contributed to improved safety, performance and …
Catering to their needs by increasing the digital and personalized aspect of the sales process, while also optimizing for mobile, will benefit more than just the customer Since the introduction of the automobile more than a century ago, automakers and …
Consumer expectations are rising and technology will help dealers meet the demand. Technology and innovation are re-shaping the automotive sector and it should come as no surprise that the nature of retail automotive sales is changing at an equally rapid …
