There’s a high-profile story making the rounds across the dealership community about an overly enthusiastic AI chatbot named “Quinn.” You may recall the CBC News headline: “‘I was shocked’: BMW revokes buyback offer, blames rogue chatbot.” A customer contacted BMW …
Celebrating dealer excellence in three categories: Ambassadorship, Business Innovation and Retail Operations. Since 2005, the CADA Laureate Awards have recognized Canadian new car and truck dealers who have demonstrated exceptional leadership, business achievement and commitment to the industry. Each year, …
Canadian dealers could play an important role in determining whether consumers embrace emerging Chinese automotive brands, according to new research from Clarify Group. The Vehicle Buyer Opinion Study (VBOS), based on responses from 2,007 Canadians who purchased or leased a …
A year after the Crown withdrew all 176 criminal charges against former Rouge Valley Mitsubishi employees Harris Bocknek and Fadi Zeto, the fallout from Project Warden continues. The two men say they remain unable to return to registered auto-retail work, …
Auto theft continues to decline across Canada, but one important measure is moving in the opposite direction: the share of stolen vehicles being recovered has slipped. Équité Association reported that 20,759 private passenger vehicles were stolen during the first half …
Organized crime groups are changing how they acquire vehicles in Canada, shifting from conventional theft toward increasingly sophisticated financing fraud that can allow vehicles to be exported before anyone realizes a crime has occurred. That was the warning from the …
Reynolds and Reynolds drew record attendance to its fourth annual Amplify retail summit in Carlsbad, Calif., where dealers gathered to explore new technology, share operating ideas and get a closer look at the company’s expanding AI roadmap. The two-day event …
CADEX returned to Halifax with its largest audience ever, drawing more than 300 dealers, suppliers and industry leaders to Casino Nova Scotia for the sold-out 14th edition of the event organized by the Nova Scotia Automobile Dealers Association (NSADA). With …
The more time I spend around automotive retailers, the more convinced I become that they operate one of the most unusual business models in the economy. Most businesses control the products they sell. They determine what those products look like, …
Justin Poy says Canada has something China’s fast-growing auto retail sector needs: decades of dealership management experience. Through the Global Dealer Academy, Poy and his partners are working with Georgian College in Barrie, Ont., to deliver a licensed Canadian automotive …
As dealerships continue to assess and adopt new digital tools, artificial intelligence applications and core retail technology platforms, the second annual Canadian Automotive Retail Technology (CART) Study is aiming to provide a broader national picture of how dealers are using …
The 38th annual Georgian College Auto Show opened last weekend with industry leaders, government representatives, dealers, manufacturers and community partners gathering to celebrate what has become Canada’s largest student-run outdoor automotive event. But while the opening ceremonies featured remarks from …
