Publisher’s letter

Digital F&I transparency

January 3, 2018 at 12:38 pm Comments are Disabled

Many Canadian dealerships have made great strides in boosting transparency, as you will discover from the feature story in this issue. But although steady progress has been made in sales and service, it hasn’t yet fully made it to most F&I offices in Canadian dealerships. That’s too bad. I get […]

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Electric adventures

November 22, 2017 at 2:20 pm Comments are Disabled

It’s one thing to have someone describe swimming to me, but it’s another thing entirely to jump in. And I figured it was time to make that jump and assess the electric vehicle experience. To do this, the gang at BMW’s Canadian head office provided me with a 2017 i3 […]

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Bringing digital media into your store

October 11, 2017 at 2:25 pm Comments are Disabled

It’s well known at this point that consumers spend time online before they step into your store.  New research also proves that millennials will be attracted to digital displays in your dealership. While not surprising, there are few dealerships yet fully equipped to satisfy the in-store demands of millennials (and […]

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Remembering a great man

August 3, 2017 at 3:52 pm Comments are Disabled

I flew out to Victoria to visit Tom Harris, just two weeks before he died. I wanted to run some ideas by him. I wanted to pick his remarkable brain. And I was looking forward to the time together. Tom’s business philosophy included a strong belief in the value of partnering. […]

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Mark your calendars

June 2, 2017 at 4:41 pm Comments are Disabled

One of the real pleasures of my role in the industry is the opportunity to assist in the planning of a number of important industry events. Often, I get to participate directly as a conference speaker or panel moderator. I love this part of my gig, because these events give […]

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Adventures in Halifax

May 2, 2017 at 8:39 pm Comments are Disabled

The Canadian auto dealer team recently returned from a successful CADEX conference in Halifax. CADEX is the annual conference put on by the Nova Scotia Automobile Dealers Association (NSADA) with the goal of bringing leading national figures to the Maritimes to help local dealers better understand the forces shaping our […]

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On the right track

March 28, 2017 at 10:04 am Comments are Disabled

This year marked the fifth time that I have taken to the stage as one of the moderators at the CADA Summit. As I looked out over the crowd, I saw many familiar faces. The attendees that return each year represent the cream of the crop of Canada’s automotive industry. […]

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The more things change

February 21, 2017 at 12:49 pm Comments are Disabled

The more things change, the less they actually do look the same. The funny thing about change, is it doesn’t tend to tap you on the shoulder. It comes in increments. Some small, some massive. But they add up. When enough change hits an industry, it can lead to transformative […]

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Canadian auto dealer