A practical exercise for dealership leaders to identify wasted time, improve processes, and better support technicians “Gemba” is a Japanese term used in Lean processes. It means “go to where the action is.” In a vehicle manufacturing plant, a CEO …
Don’t let your sales team blame the weather. Be proactive to keep sales going in the winter months I think we can all agree this has felt like a longer-than-usual Canadian winter. On LinkedIn, many people were sharing more photos …
What lower-cost imports could mean for Canadian dealers Recently, Prime Minister Mark Carney’s government signed a significant trade deal with China that opens the Canadian market to lower-cost electric vehicles. The consensus is that companies like BYD, and others, will …
In a volatile market, dealers return to fundamentals I am writing this article just after Canada’s overtime loss to the USA in the men’s Olympic hockey tournament gold medal game. From a hockey perspective, it was an incredibly entertaining and …
Canada’s new automotive strategy arrives at a pivotal moment for the country’s automotive sector. After several years of regulatory pressure, supply chain disruptions, shifting consumer preferences, and growing geopolitical competition, the federal government has recognized the need for a more …
The most effective closers build a case, present evidence and close with logic At the end of a trial, a prosecutor stands before a jury and reviews all the evidence presented during the case. The goal is simple: convince the …
Governments move toward a more practical, market-aware approach to EV adoption Every once in a while, policy shifts happen quietly, incrementally, over years. And then there are days when the direction changes almost all at once. Canada’s automotive sector recently …
How automotive retail executives can get more from their AI vendors Artificial intelligence is no longer theoretical in automotive retail. Chatbots, pricing recommendation engines, content creation, service booking and follow-up automation, the tools are here, and the demos are impressive. …
A new CADA initiative aims to help Canadian dealers navigate AI adoption with insights and real-world lessons from their peers In the February 2026 edition of Canadian auto dealer, one of our columnists Barry Hillier wrote about the AI tsunami …
The closure of the Strait of Hormuz is exposing how vulnerable fuel prices and global supply chains remain to geopolitical conflict People could be forgiven for not being familiar with the Strait of Hormuz until the beginning of March. For decades, the Strait …
Effective ways dealerships can recruit, train, mentor, and retain the next generation of automotive professionals Across the automotive industry, one of the biggest challenges facing dealerships today is attracting younger talent into both sales and service departments. Many experienced professionals …
Why your search for the “easy button” is leading you into a dead end Every dealer principal is feeling both excitement and paralysis about Artificial Intelligence. You’re told you need to be “doing AI,” and you’re just looking for an …
