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For customer information to positively impact your business, it must be “intelligent” Our major banks have been in the news recently for doing something with very negative connotations that we in the auto industry do all the time: “upselling”. Upselling is often cited by car dealer customers as one of […]

3D Printing could revolutionize the way auto parts are made While autonomous driving aids and connectivity are dominating the automotive product news these days, there’s another nascent technology that promises to be just as disruptive on the manufacturing side of the business: 3D printing. 3D printing could revolutionize the way […]

A new Canadian auto dealer video series offers different perspectives from industry insiders As winter turns into spring and people begin to breath in the fresh air and feel the warmth of the sun on their faces, auto dealers have a spring in their step in anticipation of a robust […]

  Regulatory coherence between Canada and other countries can benefit the automotive industry Based on recent and surprising changes to trading conditions between the United States and Canada, one might believe the trading relationship between our two countries is anything but harmonious.    The U.S. has slapped a 20 per […]

Hiring and training tips for dealers to find — and retain — sought after talent Without a doubt, employees are the most important and valuable assets of a company. From my years of experience, it’s the people that make a company great, and great employees are irreplaceable. For many dealers, […]

Dealers are eager for more showroom traffic, but are they making it easy for customers to find a place to park? All high-end hotels have it — a “jewel case” of premium parking spots at the entrance. The glimmering row of Italian and German sheet metal and carbon fibre is […]

Car dealers who underestimate their female shoppers do so at their peril The auto industry has typically been considered to be a male-dominated sector for decades.  From the production line to auto service to dealerships, the automotive sector was primarily a man’s world — however, the industry is changing and […]

Musings about the new president, disruption and the changing of the guard I was fortunate enough to attend, and participate on a panel discussion at the 2017 Canadian Automobile Dealers Association Summit held on February 15th, which was, coincidentally my 55th birthday — I’m telling you about my date of birth […]