Changing political regimes is impacting the road ahead for vehicle electrification mandates As many of you know by now, I have an acute interest in exploring the political questions beyond their headlines, trying to identify the nuances that can be …
There’s a murky picture of what lies ahead for auto retail in 2025 and you can’t believe everything you read For as many years as I can remember, the dawn of a new year was normally greeted with much anticipation …
Another exciting but challenging year is ahead of us The old adage that a New Year brings renewed hope and optimism is one that our sector will gladly embrace. As we enter the initial weeks of 2025, there is only …
EV sales are still strong, despite media fallout and government pullbacks At the end of each year we all tend to get a bit reflective both personally and professionally and look back on what we have accomplished over the past …
Leverage AI for increased productivity in Canadian dealerships As the automotive industry evolves, dealerships face mounting operational demands, from inventory management to customer engagement, while dealing with daily emails, reports, and schedules. In this high-stakes environment, artificial intelligence (AI) emerges …
We are losing too many employees — and some fixes won’t cost you any money To quote Jack Nicholson from the movie A Few Good Men: “You can’t handle the truth!” The truth is — we are in a crisis. I …
Georgian College is helping train the next generation of leaders our industry will need Earlier this year, I embarked on a teaching career at Georgian College’s Automotive Business School of Canada (ASBC). As someone who has been an operator in …
New approaches help ease the painful customer interaction when assessing the value of their trade Should you quote a trade-in value on a sales call or an e-lead? This question gets the most debate when facilitating Sales Manager workshops across …
Canadian auto dealer is pleased to introduce our newest columnist, Dustin Woods, who will provide insights gained from more than 20 years in the Canadian automotive media landscape as a journalist and public relations practitioner In our fast-paced, competitive world …
Macroeconomic forces will impact our business environment in 2025 It seems that every time we flip over to a new calendar year, the outlook is similar: an unclear feeling on economic conditions, turbulence in the political landscape and huge expectations …
Is your training customer experience centric? Earlier this year, CDK Global reported that 84 per cent of dealers identified improving customer experience (CX) as their top strategy for 2024. (2024 CDK Global Friction Points Study) We know that CX is a key …
Expert tips on how to start a car dealership in Canada You’ve dreamed of owning your own dealership for years. You’ve carefully thought through the pros and cons, spent time gaining industry experience and building networks. It’s within your reach. …
