Columns

Keeping yourself “Above the Line”

Keeping yourself “Above the Line”

August 4, 2017 at 11:12 am Comments are Disabled

Winning the game both on the field and in the showroom depends on the right mentality Early in 2016, I decided to go back to coaching and accepted the Head Coach role for a Midget AA Boys hockey team. For any of you familiar with seventeen year-olds, you certainly understand […]

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Reality is what you make it

Reality is what you make it

August 4, 2017 at 11:08 am Comments are Disabled

Seeing is believing that virtual reality will play an important role in retail There was nothing external to distinguish the room from the hundreds of others deep inside Ford’s Dearborn engineering and design complex. Stepping inside, it didn’t seem unusual: a meeting table at one end; a technician behind an […]

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The heady days of summer…fall, winter and spring

The heady days of summer…fall, winter and spring

August 4, 2017 at 11:06 am Comments are Disabled

From within and without, technological, regulatory and social disruptors have got dealers thinking — a lot We are fortunate to be involved in a great industry. Each and every day is exciting, challenging and rewarding.    Sometimes, though, it can be depressing: just when you think you might have it […]

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The leader of the battery pack

The leader of the battery pack

August 4, 2017 at 11:04 am Comments are Disabled

Government, property owners and employers all have a stake in the EV economy The rise of the electric vehicle (EV) over the past few years is changing the auto industry profoundly, with many major auto manufacturers focusing their attention on newer, greener technology to help the environment. While the number […]

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Ready, set…wait

Ready, set…wait

August 4, 2017 at 10:53 am Comments are Disabled

Governmental initiatives to put more electric vehicles on the road is well-intentioned but economically, technologically and socially premature The Federal government recently announced it had established a Federal Advisory Committee to assist it in establishing a Zero Emission Vehicle strategy for 2018 with the aim of increasing the number of […]

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The customer experience: a healthy obsession

The customer experience: a healthy obsession

August 4, 2017 at 10:38 am Comments are Disabled

What customers feel may be more important than what they think — are dealers asking the right questions to engage them? A recent article in the Report on Business caught my attention. It was an interview with Joe Natale, the new Rogers Telecommunications CEO who recently left rival Telus to join […]

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Data points

Data points

June 6, 2017 at 1:35 pm Comments are Disabled

For customer information to positively impact your business, it must be “intelligent” Our major banks have been in the news recently for doing something with very negative connotations that we in the auto industry do all the time: “upselling”. Upselling is often cited by car dealer customers as one of […]

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Do-it-yourself parts

Do-it-yourself parts

June 6, 2017 at 1:30 pm Comments are Disabled

3D Printing could revolutionize the way auto parts are made While autonomous driving aids and connectivity are dominating the automotive product news these days, there’s another nascent technology that promises to be just as disruptive on the manufacturing side of the business: 3D printing. 3D printing could revolutionize the way […]

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