Shifting to a customer experience focused mindset is key but getting there won’t always be easy In the previous issue, I mentioned the importance of inspiring teams to adopt a customer experience focused mindset. Shifting a mindset dealership-wide can require …
Making sense of an ever-changing automotive landscape The century-old Henry Ford quote that “Any customer can have a car painted any colour he wants, so long as it’s black,” cannot be further from the truth in today’s automotive landscape. Brand, …
BC’s strategy in the national battle against auto theft is working, but vigilance is required In May, the federal government announced a National Action Plan on Combating Auto Theft, signaling a step towards addressing this escalating problem across Canada. The …
How politicians in Ottawa understand and perceive the auto theft crisis Over the past weeks, CADA has been publicly supportive of the government’s introduction of measures, in the recently delivered 2024 federal budget, aimed at tackling auto theft. Like every …
We are living through a major industry shift. The signs are all around us. As I look back over the articles and reports of the past few years, many of the predictions and observations about the future of our industry …
Part 1 of our 2 part series on a modern discovery process and the benefits of adopting an Express Purchase Experience The truth is that showroom sales processes across North America have deteriorated and regressed in the post-pandemic auto industry. …
Inconsistent public policy measures leave Canada vulnerable as China ascends Earlier this year, I had the opportunity to participate in the SAFE conference in Washington, DC. For those that are not familiar with SAFE, the acronym stands for Securing America’s …
Mid year check up for used car financing As we navigate through 2024, the automotive financing landscape is heavily influenced by persistently high interest rates, significantly impacting the used car market. Despite recent rate cuts, interest rates for automotive remain …
A look at what the top leaders within a dealership do to contribute to its success Do you ever think about what your “C-Suite” executives do every day? You see them all the time, walking around your dealerships, shaking hands …
Getting the approach just right is what counts in the F&I office. Overwhelm your customers and they buy less A December 2023 white paper by CDK Global sheds light on some evolving dynamics in automotive, particularly in the world of …
The Vancouver International Auto Show 2024 exceeded expectations and broke attendance records It was four long years without the Vancouver International Auto Show (VIAS), and now that the curtain has officially closed on the 100th edition — what a spectacular return to …
Dealers are facing one of the most uncertain periods in their history. Time will tell how it will unfold. Stay vigilant. The challenges facing automobile dealers are increasing at an alarming rate. The forces of nature that historically impacted automobile …
