Features

Dealers watch to ensure new OEMs’ pop-up retail experiences aren’t the thin end of a wedge If fewer people are visiting dealerships to look at cars, is the answer to bring the cars to the people? OEMs around the world, and now in Canada, are experimenting with a variety of […]

A new collection of professional-calibre tools by UltraPro is now available for mechanics who are looking for convenience, durability and a good look. “The key element of the Radical series is the tool box,” says Yannick Addy, Director of Tools & Equipment and Retail at UAP. The 41-inch top and […]

K Detail Plus has launched a new retail-focused website to promote Twist Eco Car Wash, a car cleaning system that uses saturated dry steam and micro-fibre cloths to clean and sanitize vehicles, says Moneer Korban, owner of K Detail Plus and Dealer Principal of K Motors Inc. Manufactured in Italy […]

Don Romano, President & CEO of Hyundai Auto Canada told dealers at the CADEX 2017 event that their best days lie ahead, despite all the buzz in the industry about disruption and disintermediation. “It couldn’t be a better time to be in this industry,” said Romano, the opening keynote speaker […]

The world’s largest digital signage expo hints at what car dealerships of the future might well look like. Growing interest in the technology and tools that power digital signage networks led to a 20 per cent increase in attendance at the 2017 Digital Signage Expo (DSE) held recently in Las […]

How digital tools are changing the auction game and dealer priorities Integration, efficiency and transparency are foundational pillars for success in the automotive remarketing business. But the critical role of logistics, quick delivery and accuracy in sourcing the right vehicles turn these pillars from a set of broad strategic criteria […]

How Walla Walla Valley Honda turned its operations around by turning the customer experience on its head One-point-five percent of shoppers expect to have a satisfying car buying experience. That’s it. Even in an area as friendly and down-to-earth as Walla Walla Valley, the findings from DrivingSales’ landmark Consumer Experience […]

Dealers embrace new tools to boost service retention and adapt to mobile first customers The customer-facing experience in automotive is changing — fast. Each new iteration of the iPhone, android operating system and the constant introduction of countless mobile devices and apps into the digital marketplace are fundamentally changing the […]