From physical threats to cyberthreats, dealerships are facing more risk on all sides. We look at what you can do to help reduce your risk. Not a single player in the automotive industry, from OEMs to dealers, suppliers, and consumers, …
Better tools and equipment, workshop technology, and communication and training can save time, boost profits, and put a smile on your technician’s face. Automating parts of a technician’s job to make life easier and free up time for other tasks …
The path forward for Finance and Insurance involves change, improvement, innovation, and surviving a more watchful regulatory environment. Andy Mayers, Lender Solutions Strategist at Dealertrack/Cox Automotive, made an interesting comment when discussing the future of financing in a 2023 Reuters …
By all appearances, automotive retail’s buy-sell market is similar to 2022 — with the exception that there is now a shift in dynamic. Last spring the market was hot but interest rates were rising, signalling a major impact on financing transactions …
The rise of electric vehicles and the trend of increasing popularity among consumers will have an impact on fixed ops—both the department and its profitability As governments push for greater adoption of electric vehicles and automakers prepare to launch more …
Ontario-based DealerAI launched an AI chatbot that aims to achieve automation with customer service and provide timely, accurate, and consistent answers to consumers Canadian auto dealer talked with Baris Akyurek, the Director of Marketing Intelligence at AutoTrader, which released first …
A Canadian F&I warranty provider aims to improve the vehicle ownership experience through the chemical products it blends and manufactures. Dealers may remember the story of an F&I warranty provider that, during the early stages of the pandemic, retooled its …
Digital Air Strike released its ninth Annual Automotive Customer Experience Trends study at the 2022 NADA Show in Las Vegas, Nevada, offering dealers, lenders, OEMs and providers information that they can use to improve the vehicle ownership experience. The company …
There is some good news for dealers in the federal budget that was released on April 7 by Chrystia Freeland, Deputy Prime Minister and Minister of Finance, which includes important measures on moving zero-emission vehicles (ZEVs) forward. Some of …
Quebec rebates for electric vehicles have been reduced, while more funding is being provided for charging stations and to help support the development of minerals for EV batteries, according to the province’s 2022-2023 budget report. The report shows that Quebec’s …
The heads of three major automotive trade associations in Canada came together on April 1 to discuss the federal government’s recent announcement around a zero-emission vehicle sales mandate, along with key elements needed in the federal Budget to achieve these …
Seventy-five per cent of consumers are comfortable buying a vehicle through either a fully online approach or a combination of online and in-person elements, according to the 2022 Capital One Car Buying Outlook. The company’s report, released in March, also …
