Interrupting a good book of business is always concerning, but that’s when the opportunity for innovation presents itself There has been a lot of focus on modernizing the Finance & Insurance experience for consumers. But while dealers are using more …
What sales training needs and lacks For some dealers, today’s OEM sales training looks like a fast-forward of the past: technology is evolving quickly and training, whether in-person, online, or through videos, is coming in hot. According to one dealer, …
A settlement has been reached years after a Montréal law firm launched several class action lawsuits against approximately 220 car dealerships in Québec over what they described as deceptive pricing practices. The settlement involved 150 of the dealerships in question …
Canadian auto dealer reached out to several providers of auto theft deterrent and stolen vehicle recovery technology to try to help dealerships better understand their options There are a number of auto-theft deterrent and stolen vehicle recovery technologies that are …
As dealers cope with managing auto theft, or the potential impact of it on their business, action is being taken to curb the issue across Canada — though it is clear more needs to be done. In an interview with Canadian …
New decision-making tools put more choice in the hands of the consumer It’s no secret that retail’s old habits are shifting. Consumers want more transparency and control and they want efficient and modern processes. It’s a tune that Derek Sloan, …
Québec’s Law 25 is a prelude for what’s coming up in Canada, while CDP (customer data platform) is more than just cooler talk among digital marketers. These trends are set to reshape the industry, as consumer data collection takes on …
Dealers can expect similar demand for new and used vehicles in the months ahead. As we near the end of the year, it is clear that used vehicles remain the go-to option for many consumers. And yet, new vehicle inventory …
From physical threats to cyberthreats, dealerships are facing more risk on all sides. We look at what you can do to help reduce your risk. Not a single player in the automotive industry, from OEMs to dealers, suppliers, and consumers, …
Better tools and equipment, workshop technology, and communication and training can save time, boost profits, and put a smile on your technician’s face. Automating parts of a technician’s job to make life easier and free up time for other tasks …
The path forward for Finance and Insurance involves change, improvement, innovation, and surviving a more watchful regulatory environment. Andy Mayers, Lender Solutions Strategist at Dealertrack/Cox Automotive, made an interesting comment when discussing the future of financing in a 2023 Reuters …
By all appearances, automotive retail’s buy-sell market is similar to 2022 — with the exception that there is now a shift in dynamic. Last spring the market was hot but interest rates were rising, signalling a major impact on financing transactions …
