The rise of electric vehicles and the trend of increasing popularity among consumers will have an impact on fixed ops—both the department and its profitability As governments push for greater adoption of electric vehicles and automakers prepare to launch more …
Ontario-based DealerAI launched an AI chatbot that aims to achieve automation with customer service and provide timely, accurate, and consistent answers to consumers Canadian auto dealer talked with Baris Akyurek, the Director of Marketing Intelligence at AutoTrader, which released first …
A Canadian F&I warranty provider aims to improve the vehicle ownership experience through the chemical products it blends and manufactures. Dealers may remember the story of an F&I warranty provider that, during the early stages of the pandemic, retooled its …
Digital Air Strike released its ninth Annual Automotive Customer Experience Trends study at the 2022 NADA Show in Las Vegas, Nevada, offering dealers, lenders, OEMs and providers information that they can use to improve the vehicle ownership experience. The company …
There is some good news for dealers in the federal budget that was released on April 7 by Chrystia Freeland, Deputy Prime Minister and Minister of Finance, which includes important measures on moving zero-emission vehicles (ZEVs) forward. Some of …
Quebec rebates for electric vehicles have been reduced, while more funding is being provided for charging stations and to help support the development of minerals for EV batteries, according to the province’s 2022-2023 budget report. The report shows that Quebec’s …
The heads of three major automotive trade associations in Canada came together on April 1 to discuss the federal government’s recent announcement around a zero-emission vehicle sales mandate, along with key elements needed in the federal Budget to achieve these …
Seventy-five per cent of consumers are comfortable buying a vehicle through either a fully online approach or a combination of online and in-person elements, according to the 2022 Capital One Car Buying Outlook. The company’s report, released in March, also …
Electric vehicle adoption is gaining momentum among Canadian consumers, according to Canadian Black Book’s annual study on car buying trends, which is conducted by Ipsos. CBB released more information from the study, which was conducted this year. The report findings …
CRM and DMS providers say dealers are tired of multiple platforms. They want better integration, better data, and tools that will allow them to offer a better customer experience. When it comes to dealer demands, CRM and DMS providers can …
Why investing in an electric future is a “now” conversation, and what dealers can do to prepare for spring selling. The federal government has an ambitious goal: it wants all new light-duty vehicles sold to be zero-emission by 2035, which …
Not-for-profit aims to recruit more Black talent to the auto industry—while working to ensure there are brighter opportunities for them when they arrive. More than a year after the launch of the not-for-profit organization Accelerate Auto, which strives to increase …
