Lexus and Mercedes-Benz dealerships tied for the highest customer satisfaction score in JD Power’s 2026 Canada Customer Service Index—Long-Term Study, as the research also found Canadian dealerships are generating record service revenue per visit. Both brands scored 841 on …
Dilawri has opened the doors to a new Audi Capilano dealership in North Vancouver, bringing Audi’s latest retail concept to Western Canada for the first time. Located at 828 Automall Drive, the 27,500-square-foot, two-storey facility replaces the dealership’s previous location …
U.S. auto dealers became less confident about market conditions in the third quarter as affordability pressures continued to influence vehicle demand, according to Cox Automotive’s Q3 2026 Dealer Sentiment Index. The survey of 929 franchised and independent U.S. dealers, conducted …
The Canadian Automotive Partnership Council (CAPC) is calling for greater stability in Canada-U.S. trade as the automotive industry contends with tariffs and uncertainty over future investment. CAPC members met in Toronto on Sept. 9 with federal Industry Minister Mélanie Joly …
Hyundai Canada and its dealer network are continuing their support for pediatric cancer programs with $350,000 in funding announced alongside a special event at Murray Hyundai White Rock in British Columbia. The Hyundai Hope on Wheels event brought together patients …
For collision centres, the pressure to improve productivity, maintain quality and keep vehicles moving through the shop continues to grow. That is where Mathieu Gélinas says Sherwin-Williams wants to play a larger role. Gélinas, Regional Sales Director, Eastern Canada for …
More than group rates: insurance advice, advocacy and support. Home and auto insurance affinity programs have long been a fixture of professional and industry associations. Whether it’s lawyers, accountants, engineers or other organized groups, the concept is straightforward: leverage collective …
Amanda Zhang is joining McManes Automotive Partners following a 23-year international career with Mercedes-Benz, marking a return to Alberta for the automotive executive. Zhang most recently served as CEO and board chair of Mercedes-Benz Malaysia and head of the company’s …
Job satisfaction among U.S. dealership employees remains relatively high in 2026, although CDK Global’s latest workplace study identifies a notable weak spot among employees early in their dealership careers. The 2026 CDK Dealership Workplace Study found overall job satisfaction at …
Canadian used wholesale vehicle prices were nearly flat last week as depreciation slowed significantly, according to Canadian Black Book’s latest Market Insights report. Overall market values fell 0.05 per cent for the week ending Sept. 5, compared with a 0.20 …
The U.S. automotive market continues to show resilience despite economic uncertainty, with Cox Automotive pointing to steady sales and growing demand for older used vehicles as signs that consumers continue to adapt. While tariffs, elevated interest rates and affordability concerns …
Canadian auto dealer senior editor Todd Phillips interviews Andrew Reutsky, the lead researcher from Harvard University that just released a new report: “Automotive Retail Advertising in Crisis.” The study found as much as 62% of dealership ad spending can’t be …
