There has been a lot written about how the auto retail world will be impacted and disrupted by artificial intelligence, or machine learning. With so many overly-hyped predictions, amid some self-serving promises of tech vendors hoping to make a quick …
Getting the right people in place, and keeping them happy and productive is the surest proven path to dealership success, better customer satisfaction and profitability. But why do so few dealerships get it right? Why are so few dealerships able …
As an editor who covers the auto industry, sometimes I have an experience with a dealership that reminds me what it’s like being a typical consumer. Sadly, sometimes, the experience isn’t that great, and it reminds me our industry still …
I’ve worked as an editor in the business press for a while. Ok, a long while, like 25+ years, and have worked in many different markets. One of the things all magazine publishing teams will try to do is build …
I’ve been attending the CADA Summit ever since there’s been a CADA Summit. That’s been a while, as the first one was held February 13, 2013. Now, of course there’s a recency bias in everything we do. Some say Patrick Mahomes is …
Funny thing about time, it marches on regardless, and sometimes you find yourself in a dèja vu moment. I had the opportunity to do a video interview recently with a really dynamic young industry leader, Shannon Willsher, the General Manager …
Every year since 2006, the national association representing car dealers, the Canadian Automobile Dealers Association, has awarded three CADA Laureate Awards to dealers in three distinct categories: ambassadorship, retail operations and innovation. By my simple math that means there are …
As of press time, it was full steam ahead for the return of Canada Night at NADA. This event, initially sparked a few years ago by Alan Bird and his colleagues over at SCI Marketview, now taq Automotive Intelligence, was …
I encourage you to read the column on artificial intelligence on page 34 by Dee Murphy-Brown in this issue. As I was editing her column, I was struck by the line: “Over the next half-decade, early adopters will likely start …
To state the really obvious, ready or not, EVs are coming. Maybe not at the pace some expect, and some brands will be much faster to produce vehicles than others, but make no mistake — they are set to transform …
This issue marks an important milestone — but one that I’d just as soon not write about. It will be the last column penned by our Tech Talk columnist Gerry Malloy. He’s hanging up his pen. Gerry has been an …
We write a lot about the future of the automotive retail experience, and at times it seems like it’s a lot of theoretical discussions that don’t necessarily make it to the sales floor and service bays of our dealerships. Being …
