Lexus and Mercedes-Benz dealerships tied for the highest customer satisfaction score in JD Power’s 2026 Canada Customer Service Index—Long-Term Study, as the research also found Canadian dealerships are generating record service revenue per visit. Both brands scored 841 on …
Canada’s new-vehicle market is proving difficult to slow down, with October sales approaching a record for the month despite a challenging economic environment. According to DesRosiers Automotive Consultants (DAC), an estimated 162,000 light vehicles were sold in October, an increase …
Toyota Canada is strengthening its ties to Canadian amateur sport with a new five-year partnership that will put more than 50 electrified vehicles to work at upcoming Canada Games events. According to an announcement from Toyota Canada, the automaker will …
Dealers investing in new technology may be overlooking a more important opportunity: getting better results from the systems they already have. According to Cox Automotive’s 2026 Dealer Success Study, U.S. franchised dealerships that primarily base decisions on data rather than …
Despite an ongoing trade war, Canadian used vehicles are continuing to cross the border into the United States in substantial numbers, maintaining pressure on an already constrained domestic supply. New data from DesRosiers Automotive Consultants (DAC) shows that U.S. imports …
Adapted from Affaires automobiles Extended warranty provider KM+ is seeking a bigger role inside dealerships, moving beyond protection products into remote F&I support, customer follow-up and AI-assisted coaching. The Quebec-based company has also been building its Ontario business, with employees …
Canadian auto dealer Senior Editor Todd Phillips interviews Gerald Wood, President of the Motor Dealers Association of Alberta about the upcoming Western Canadian Dealer Summit Nov. 12-15 in Banff, Alberta. More information is available here.
Quebec dealers now have a wider audience for their wholesale inventory, following EBlock’s decision to connect its Montreal auction facility directly to its national marketplace. EBlock announced on Nov. 3 that its LiveLanes technology is now operating in Montreal, replacing …
In a recent digital marketing lecture at Georgian College, ChatGPT recommended that I wait for a car that didn’t exist instead of buying one 15 minutes away. The class and I had decided to shop for a used BMW 230i, harnessing the …
Organized crime groups are changing how they acquire vehicles in Canada, shifting from conventional theft toward increasingly sophisticated financing fraud that can allow vehicles to be exported before anyone realizes a crime has occurred. That was the warning from the …
With a midnight tariff deadline looming, the Canadian Automobile Dealers Association says it is cautiously optimistic that Canada and the United States can reach an agreement that avoids another escalation in the trade dispute and provides relief for the auto …
In 2001: A Space Odyssey, HAL 9000 wasn’t dangerous because it was unintelligent. HAL became dangerous because it had enormous capability, unclear instructions and far too much authority. A Canadian dealership recently experienced its own, considerably less dramatic, HAL moment. A …
We have been posting on social media for years about the likely arrival of Chinese vehicles in Canada. We have also argued that, to sell vehicles here, Chinese automakers should be required to build some of them here. Canada’s automotive …
I have written about leadership before, but I find it a worthwhile subject to bring up again. I find that many great service or parts advisors get promoted and suddenly become the “manager.” What exactly does that mean? I get …
Prime Minister Mark Carney’s agreement to allow a limited number of Chinese-made electric vehicles into Canada at a reduced tariff has triggered a growing debate about what their arrival could mean for manufacturers, dealers and consumers. The arrangement established a …
Canada’s automotive industry met the challenges of 2025 head-on, appearing to recognize that many of the difficulties it faced were not self-made but driven by factors well beyond the control of individual dealers. The year ended with the highest Canadian auto …
In this new series, Canadian auto dealer meets the provincial associations that represent dealers across the country to learn about their priorities, challenges and work on behalf of members. As the Saskatchewan Automobile Dealers Association (SADA) prepares to celebrate 85 …
