Lexus and Mercedes-Benz dealerships tied for the highest customer satisfaction score in JD Power’s 2026 Canada Customer Service Index—Long-Term Study, as the research also found Canadian dealerships are generating record service revenue per visit. Both brands scored 841 on …
Some of Canada’s most popular used vehicles are moving off dealer lots faster than they were a year ago, while consumers are also seeing lower asking prices across much of the top-selling list. August data from CarGurus shows every vehicle …
August’s new-vehicle sales gains were not confined to Canada’s biggest markets. Nine of 10 provinces recorded year-over-year increases, helping push national sales higher for a third consecutive month. DesRosiers Automotive Consultants (DAC) said approximately 168,000 new light vehicles were sold …
After nearly holding steady a week earlier, Canadian used wholesale prices lost more ground in the week ending Sept. 12, as declines returned across both cars and trucks/SUVs. Canadian Black Book (CBB) reported an overall market decline of 0.19 per …
Canadian dealers keeping tabs on the U.S. electric vehicle market will have found signs of rebalancing in August, with used EV sales posting a sharp increase and inventories moving closer to levels seen among other vehicles. That’s according to Cox …
DAS Technology has received five 2026 Dealers’ Choice Awards, including first-place finishes in three categories. The Scottsdale, Ariz.-based company said its Digital Air Strike brand received Diamond Awards from Auto Dealer Today for new vehicle leads, reputation management and data …
Retail sales at Canadian new-vehicle dealers edged higher during the first half of 2026, remaining at record levels in dollar terms despite broader economic and trade pressures. DesRosiers Automotive Consultants (DAC) reported that retail sales at new-vehicle dealers increased 0.8 …
The ease of buying a vehicle in the U.S. remained below historical levels in August, despite few signs of deterioration across the individual steps of the purchase process, according to CDK Global’s latest Ease of Purchase Scorecard. For the second …
Only days after Canada and the United States appeared close to a deal that could have reduced U.S. tariffs on Canadian-built vehicles, the talks collapsed and President Donald Trump threatened to raise automotive tariffs to 50 per cent on Jan. …
Organized crime groups are changing how they acquire vehicles in Canada, shifting from conventional theft toward increasingly sophisticated financing fraud that can allow vehicles to be exported before anyone realizes a crime has occurred. That was the warning from the …
Canada has secured a brief reprieve from another round of U.S. tariffs, but the automotive industry remains at the centre of unresolved trade negotiations. U.S. President Donald Trump delayed threatened 50 per cent tariffs on a range of Canadian goods …
A firsthand look at how China is reshaping the automotive future I have seen the future of the auto industry. It is China. I recently accompanied 70 Canadian new car dealers on the CADA 2026 China Study Tour to Beijing. …
Many customers who financed their vehicle purchase are invited back to their selling dealership for an upgrade sale three or four years into their ownership experience. Once their vehicle is appraised, they discover that the payment for a new model …
David Adams reflects on a career shaped by the auto industry When I was in high school, Gino Vannelli had a hit with a song called “The Wheels of Life.” I still like the song. The first two lines go …
More than group rates: insurance advice, advocacy and support. Home and auto insurance affinity programs have long been a fixture of professional and industry associations. Whether it’s lawyers, accountants, engineers or other organized groups, the concept is straightforward: leverage collective …
After years of supply shortages, inflation, rising interest rates and rapid increases in vehicle prices, many Canadian consumers are entering dealerships with tighter budgets and greater caution. Affordability now shapes nearly every buying decision. A KPMG Canada survey released in …
Celebrating dealer excellence in three categories: Ambassadorship, Business Innovation and Retail Operations. Since 2005, the CADA Laureate Awards have recognized Canadian new car and truck dealers who have demonstrated exceptional leadership, business achievement and commitment to the industry. Each year, …
