Lexus and Mercedes-Benz dealerships tied for the highest customer satisfaction score in JD Power’s 2026 Canada Customer Service Index—Long-Term Study, as the research also found Canadian dealerships are generating record service revenue per visit. Both brands scored 841 on …
Another Chinese automaker is preparing to enter Canada. Chinese automaker Geely Auto has officially confirmed plans to enter the Canadian market in 2027, bringing its global automotive portfolio to a country where it is already laying the groundwork for a …
After more than 35 years in the Ford and Lincoln business, David McQuilkin is preparing to learn a new way of doing things. McQuilkin, Dealer Principal and President of Milton Ford Lincoln, has acquired nearby Milton Nissan, adding a second …
Women working in U.S. dealerships are finding reasons to feel optimistic about their careers, even as differences in compensation and advancement opportunities suggest there is still room for improvement. New research from CDK Global shows that 90 per cent of …
Canada’s best-selling vehicle segments are proving remarkably resilient in a year marked by economic uncertainty, with sales remaining relatively stable despite some notable shifts in consumer demand. According to new data from DesRosiers Automotive Consultants (DAC), the country’s six largest …
The next five years could reshape Canada’s automotive industry for decades to come, and that is the conversation organizers hope to spark at TalkAuto 2026. With registration closing Oct. 26, Canadian Black Book is preparing to bring together automotive executives, …
One of the most challenging parts of closing a sale is justifying the trade-in value to a customer. Sales managers and consultants have several tools available to help establish value, including Canadian Black Book, online auction reports, VMRCanada.com, AutoTrader Instant …
Ever think about starting your own dealership? Like many professionals in this industry, building your own group, representing your preferred brands and making your mark in the automotive ecosystem can be the ultimate goal. Now might be the right time …
Only days after Canada and the United States appeared close to a deal that could have reduced U.S. tariffs on Canadian-built vehicles, the talks collapsed and President Donald Trump threatened to raise automotive tariffs to 50 per cent on Jan. …
Organized crime groups are changing how they acquire vehicles in Canada, shifting from conventional theft toward increasingly sophisticated financing fraud that can allow vehicles to be exported before anyone realizes a crime has occurred. That was the warning from the …
Canada has secured a brief reprieve from another round of U.S. tariffs, but the automotive industry remains at the centre of unresolved trade negotiations. U.S. President Donald Trump delayed threatened 50 per cent tariffs on a range of Canadian goods …
I don’t know whether it is because I am 72 or simply because of circumstance, but recently a number of friends and colleagues have passed away unexpectedly. I have seen firsthand how sudden, dramatic change can send families into a tailspin …
Reynolds and Reynolds is expanding its Canadian team while taking a measured approach to AI, automation and dealership innovation Automotive retail technology is evolving quickly, but Keith Legg is wary of anyone who claims to know exactly where it is …
For collision centres, the pressure to improve productivity, maintain quality and keep vehicles moving through the shop continues to grow. That is where Mathieu Gélinas says Sherwin-Williams wants to play a larger role. Gélinas, Regional Sales Director, Eastern Canada for …
Canada’s automotive industry met the challenges of 2025 head-on, appearing to recognize that many of the difficulties it faced were not self-made but driven by factors well beyond the control of individual dealers. The year ended with the highest Canadian auto …
Dealer feedback, added support and measurable time savings are shaping the next phase. One dealership health and safety leader says CADA 360 Drive HR has given back 35 per cent of their time. Another says the system provided every answer needed when a …
In this new series, Canadian auto dealer meets the provincial associations that represent dealers across the country to learn about their priorities, challenges and work on behalf of members. As the Saskatchewan Automobile Dealers Association (SADA) prepares to celebrate 85 …
