Lexus and Mercedes-Benz dealerships tied for the highest customer satisfaction score in JD Power’s 2026 Canada Customer Service Index—Long-Term Study, as the research also found Canadian dealerships are generating record service revenue per visit. Both brands scored 841 on …
The conversations on the trade show floor at the 2026 Automotive Conference & Expo (ACE) offered a revealing snapshot of the issues facing Canada’s auto dealers. Artificial intelligence was everywhere, but so were concerns about affordability, trade uncertainty, regulatory pressures …
Trade uncertainty, vehicle affordability, artificial intelligence and the arrival of more Chinese automotive brands dominated conversations at the 2026 Automotive Conference & Expo (ACE) in Niagara Falls. But for all the challenges facing Canadian dealers, the mood was far from …
Canada’s public EV fast-charging network is seeing more activity, but the pace of expansion is slowing. According to Paren’s third-quarter 2026 State of the EV Charging Industry report, the country recorded 3.84 million public fast-charging sessions, up 37 per cent …
Dealerships are embracing artificial intelligence, but few have formal policies in place to oversee its use. CDK’s State of Dealership Cybersecurity 2026 report found that while 87 per cent of surveyed dealership leaders reported using AI in some capacity, only …
The Canadian used vehicle market is losing value at an accelerating pace, with wholesale prices falling nearly three times faster than the previous week. According to Canadian Black Book’s (CBB) latest Market Insights report, wholesale values declined 0.35 per cent …
Canada’s automotive manufacturing sector is struggling to regain momentum, with motor vehicle assembly shipments continuing to decline amid trade tensions and production uncertainty. According to DesRosiers Automotive Consultants (DAC), the recovery that began following pandemic-era supply chain disruptions has stalled, …
In 2001: A Space Odyssey, HAL 9000 wasn’t dangerous because it was unintelligent. HAL became dangerous because it had enormous capability, unclear instructions and far too much authority. A Canadian dealership recently experienced its own, considerably less dramatic, HAL moment. A …
In a recent digital marketing lecture at Georgian College, ChatGPT recommended that I wait for a car that didn’t exist instead of buying one 15 minutes away. The class and I had decided to shop for a used BMW 230i, harnessing the …
Only days after Canada and the United States appeared close to a deal that could have reduced U.S. tariffs on Canadian-built vehicles, the talks collapsed and President Donald Trump threatened to raise automotive tariffs to 50 per cent on Jan. …
Organized crime groups are changing how they acquire vehicles in Canada, shifting from conventional theft toward increasingly sophisticated financing fraud that can allow vehicles to be exported before anyone realizes a crime has occurred. That was the warning from the …
We have been posting on social media for years about the likely arrival of Chinese vehicles in Canada. We have also argued that, to sell vehicles here, Chinese automakers should be required to build some of them here. Canada’s automotive …
There is no question that affordability has become a major defining issue facing British Columbians and Canadians. Whether it’s housing, groceries, fuel or transportation, families are feeling the cumulative impact of rising costs. But while consumers continue to face mounting …
There is a number familiar to aerospace engineers: 11.2 kilometres per second. That is Earth’s escape velocity — the speed needed to break free of its gravitational pull without further propulsion. Fall short and physics wins. The rocket comes back down. You …
Canada’s automotive industry met the challenges of 2025 head-on, appearing to recognize that many of the difficulties it faced were not self-made but driven by factors well beyond the control of individual dealers. The year ended with the highest Canadian auto …
Dealer feedback, added support and measurable time savings are shaping the next phase. One dealership health and safety leader says CADA 360 Drive HR has given back 35 per cent of their time. Another says the system provided every answer needed when a …
In this new series, Canadian auto dealer meets the provincial associations that represent dealers across the country to learn about their priorities, challenges and work on behalf of members. As the Saskatchewan Automobile Dealers Association (SADA) prepares to celebrate 85 …
