Our fixed ops experts will help dealerships run more profitable service operations Each day our technicians walk through our work shop doors and hand us a gift… that gift is eight hours of skilled time. We have usually spent a …

Leverage opportunities within data warehouses and your DMS systems Modern businesses know the power of data. If used right, it can give your organization a real competitive advantage. Using data as a predictive tool, rather than a backwards looking one, …

If you’ll allow me to alter and repurpose that well known and oft-quoted Vegas slogan, what happens in Vegas won’t stay in Vegas. I know that because I’ll be reporting on it. I’ll be heading down there for Thomson Reuter’s …

Rising interest rates have created trends and changes in financing for dealers and consumers As the automotive industry starts to rebound following the disruption of COVID and the subsequent chip shortage, supply chain backlogs are slowly easing, which has led …

NOVA SCOTIA ABSC grads in the spotlight in Halifax On the eve of the CADEX conference in Halifax, N.S., last week, the Automotive Business School of Canada organized a special dinner event to celebrate the students that graduated from the …

Automotive retailers in Canada are increasingly focused on running efficient operations; as new vehicle supply remains low and interest rates continue to climb. That was evident in J.D. Power’s recently released 2023 Canada Dealer Financing Satisfaction Study, which found that …

Legacy businesses that have an established, long-term customer base and a specific way of operating face the challenge of doubling down on their successes and core competencies now, while also making room to explore future growth. That is according to …

Ottawa’s largest automotive group is about to get bigger. The company is closing in on a 16th dealership that will formally be announced next week. Ground-breaking on its first Subaru dealership has already begun, and is scheduled to open in …

Qualcomm, which creates semiconductors, software, and services related to wireless technology, is poised to dominate electric vehicles before Apple has the chance to do so, according to WIRED. The company’s Digital Chassis is an internet-connected automotive technology platform “that combines …

Ford recently changed some of the rules of its EV sales program for dealers. “The automaker removed some requirements for the lowest dealer tier, including ditching the 25-EV per year cap and loosening the requirement to operate a public charger …

Canadian auto dealer Senior Editor Todd Phillips interviews Todd Bourgon, Exec. Director MVRO, about his association’s new name (formerly TADA) The Motor Vehicle Retailers of Ontario name officially takes effect May 1. Bourgon outlines the reasoning behind the name changes …

Canadian auto dealer Senior Editor Todd Phillips interviews Daniel Ross, Canadian Black Book’s Senior Manager, Industry Insights & Residual Value Strategy, about the results of the company’s second annual Residual Value Awards. Ross explains how they differ from CBB’s Retained …

Canadian auto dealer senior editor Todd Phillips interviews Kevin Hurdis, GM, Superior Hyundai and Todd Bourgon, Exec. Director, TADA about the association’s Foreign Worker Program that is bringing skilled technicians from overseas to Ontario dealerships. Hurdis says he has no …

What are the implications for dealers of brands that exhibit vs. those that don’t? Does an auto show deliver a return on investment for exhibiting brands? This was one of many questions that that Jason Campbell, General Manager, and his …

This issue marks an important milestone — but one that I’d just as soon not write about. It will be the last column penned by our Tech Talk columnist Gerry Malloy. He’s hanging up his pen. Gerry has been an …

Consumers seem to be adapting to unpredictability, which could be a good thing Recently, there has been a lot of interest, shared by both business owners and ordinary citizens, in regards to where the Canadian economy is going. The end …

By all appearances, automotive retail’s buy-sell market is similar to 2022 — with the exception that there is now a shift in dynamic. Last spring the market was hot but interest rates were rising, signalling a major impact on financing transactions …

The DMS is the ‘source of truth’ for your information. It’s that system of record, and it connects everything The Dealer Management System (DMS) is a ubiquitous term for anyone working in auto retail. What does it mean today? In …

When it comes to social media and selling cars, Morgan Crosbie has become somewhat of a national celebrity. The salesman with Finch Chevrolet, Buick, GMC, Cadillac in London has a popular YouTube channel called Cars and Crosbie that has almost …