Lexus and Mercedes-Benz dealerships tied for the highest customer satisfaction score in JD Power’s 2026 Canada Customer Service Index—Long-Term Study, as the research also found Canadian dealerships are generating record service revenue per visit. Both brands scored 841 on …
U.S. auto dealers became less confident about market conditions in the third quarter as affordability pressures continued to influence vehicle demand, according to Cox Automotive’s Q3 2026 Dealer Sentiment Index. The survey of 929 franchised and independent U.S. dealers, conducted …
The Canadian Automotive Partnership Council (CAPC) is calling for greater stability in Canada-U.S. trade as the automotive industry contends with tariffs and uncertainty over future investment. CAPC members met in Toronto on Sept. 9 with federal Industry Minister Mélanie Joly …
Hyundai Canada and its dealer network are continuing their support for pediatric cancer programs with $350,000 in funding announced alongside a special event at Murray Hyundai White Rock in British Columbia. The Hyundai Hope on Wheels event brought together patients …
More than group rates: insurance advice, advocacy and support. Home and auto insurance affinity programs have long been a fixture of professional and industry associations. Whether it’s lawyers, accountants, engineers or other organized groups, the concept is straightforward: leverage collective …
Go Auto has gone Hollywood, acquiring Toyota of Hollywood, a Los Angeles dealership on Sunset Boulevard with a history dating back nearly seven decades. The Alberta-based dealership group announced this week that it has purchased the store, which opened in …
Amanda Zhang is joining McManes Automotive Partners following a 23-year international career with Mercedes-Benz, marking a return to Alberta for the automotive executive. Zhang most recently served as CEO and board chair of Mercedes-Benz Malaysia and head of the company’s …
Job satisfaction among U.S. dealership employees remains relatively high in 2026, although CDK Global’s latest workplace study identifies a notable weak spot among employees early in their dealership careers. The 2026 CDK Dealership Workplace Study found overall job satisfaction at …
Only days after Canada and the United States appeared close to a deal that could have reduced U.S. tariffs on Canadian-built vehicles, the talks collapsed and President Donald Trump threatened to raise automotive tariffs to 50 per cent on Jan. …
With a midnight tariff deadline looming, the Canadian Automobile Dealers Association says it is cautiously optimistic that Canada and the United States can reach an agreement that avoids another escalation in the trade dispute and provides relief for the auto …
Canada has secured a brief reprieve from another round of U.S. tariffs, but the automotive industry remains at the centre of unresolved trade negotiations. U.S. President Donald Trump delayed threatened 50 per cent tariffs on a range of Canadian goods …
For collision centres, the pressure to improve productivity, maintain quality and keep vehicles moving through the shop continues to grow. That is where Mathieu Gélinas says Sherwin-Williams wants to play a larger role. Gélinas, Regional Sales Director, Eastern Canada for …
A firsthand look at how China is reshaping the automotive future I have seen the future of the auto industry. It is China. I recently accompanied 70 Canadian new car dealers on the CADA 2026 China Study Tour to Beijing. …
Many customers who financed their vehicle purchase are invited back to their selling dealership for an upgrade sale three or four years into their ownership experience. Once their vehicle is appraised, they discover that the payment for a new model …
After years of supply shortages, inflation, rising interest rates and rapid increases in vehicle prices, many Canadian consumers are entering dealerships with tighter budgets and greater caution. Affordability now shapes nearly every buying decision. A KPMG Canada survey released in …
Geopolitics and incentives are sparking renewed interest in EVs Electric vehicle sales seem to be gaining momentum again in Canada as rising fuel prices, renewed federal incentives and improving affordability bring more consumers back into the market. Statistics Canada reported …
Artificial intelligence is becoming embedded in automotive retail, shaping how dealers respond to leads, price inventory and market vehicles. But while adoption is accelerating, understanding remains uneven, with many dealers still experimenting without fully grasping how the technology could reshape …
