Go Auto has gone Hollywood, acquiring Toyota of Hollywood, a Los Angeles dealership on Sunset Boulevard with a history dating back nearly seven decades. The Alberta-based dealership group announced this week that it has purchased the store, which opened in …
More than group rates: insurance advice, advocacy and support. Home and auto insurance affinity programs have long been a fixture of professional and industry associations. Whether it’s lawyers, accountants, engineers or other organized groups, the concept is straightforward: leverage collective …
For collision centres, the pressure to improve productivity, maintain quality and keep vehicles moving through the shop continues to grow. That is where Mathieu Gélinas says Sherwin-Williams wants to play a larger role. Gélinas, Regional Sales Director, Eastern Canada for …
There’s a high-profile story making the rounds across the dealership community about an overly enthusiastic AI chatbot named “Quinn.” You may recall the CBC News headline: “‘I was shocked’: BMW revokes buyback offer, blames rogue chatbot.” A customer contacted BMW …
Most of the AI conversation in our industry has been about what dealers can do with it. Answer leads faster. Price inventory sharper. Book more service. That conversation is going to have a second half. Consumers are now getting AI …
Job satisfaction among U.S. dealership employees remains relatively high in 2026, although CDK Global’s latest workplace study identifies a notable weak spot among employees early in their dealership careers. The 2026 CDK Dealership Workplace Study found overall job satisfaction at …
Canadian used wholesale vehicle prices were nearly flat last week as depreciation slowed significantly, according to Canadian Black Book’s latest Market Insights report. Overall market values fell 0.05 per cent for the week ending Sept. 5, compared with a 0.20 …
Canadian auto dealer senior editor Todd Phillips interviews Andrew Reutsky, the lead researcher from Harvard University that just released a new report: “Automotive Retail Advertising in Crisis.” The study found as much as 62% of dealership ad spending can’t be …
Organized crime groups are changing how they acquire vehicles in Canada, shifting from conventional theft toward increasingly sophisticated financing fraud that can allow vehicles to be exported before anyone realizes a crime has occurred. That was the warning from the …
With a midnight tariff deadline looming, the Canadian Automobile Dealers Association says it is cautiously optimistic that Canada and the United States can reach an agreement that avoids another escalation in the trade dispute and provides relief for the auto …
Canada has secured a brief reprieve from another round of U.S. tariffs, but the automotive industry remains at the centre of unresolved trade negotiations. U.S. President Donald Trump delayed threatened 50 per cent tariffs on a range of Canadian goods …
A firsthand look at how China is reshaping the automotive future I have seen the future of the auto industry. It is China. I recently accompanied 70 Canadian new car dealers on the CADA 2026 China Study Tour to Beijing. …
Many customers who financed their vehicle purchase are invited back to their selling dealership for an upgrade sale three or four years into their ownership experience. Once their vehicle is appraised, they discover that the payment for a new model …
David Adams reflects on a career shaped by the auto industry When I was in high school, Gino Vannelli had a hit with a song called “The Wheels of Life.” I still like the song. The first two lines go …
After years of supply shortages, inflation, rising interest rates and rapid increases in vehicle prices, many Canadian consumers are entering dealerships with tighter budgets and greater caution. Affordability now shapes nearly every buying decision. A KPMG Canada survey released in …
Geopolitics and incentives are sparking renewed interest in EVs Electric vehicle sales seem to be gaining momentum again in Canada as rising fuel prices, renewed federal incentives and improving affordability bring more consumers back into the market. Statistics Canada reported …
Artificial intelligence is becoming embedded in automotive retail, shaping how dealers respond to leads, price inventory and market vehicles. But while adoption is accelerating, understanding remains uneven, with many dealers still experimenting without fully grasping how the technology could reshape …
