Most of the AI conversation in our industry has been about what dealers can do with it. Answer leads faster. Price inventory sharper. Book more service. That conversation is going to have a second half. Consumers are now getting AI …
For years, our industry has done a remarkable job of collecting customer feedback. Surveys, call centre logs, online reviews, open-text comment fields — the data has piled up at both the OEM and retail levels. In many respects, that’s a …
There are two things I want to touch on. Both deserve much deeper discussion. For now, I want to get them off my chest. The 150,000 problem A lot of space is being given to the idea of bringing new …
As I write this, the calendar has turned over to March 1. The CADA Summit and Toronto AutoShow are in the rear-view mirror. The Montreal AutoShow and the CCAM Summit a bit further back. Every year I find this a …
There is no shortage of dramatic news going on in the automotive space in Canada. Having said that, I don’t intend to write about any of it. Instead, I’m going to give you a little change of pace. I’d like …
This is a big year for our team. Our baby is turning twenty. When we mailed the very first issue of Canadian auto dealer in late 2005, the world we wrote about looked and felt very different. The hot topics …
I recently had a truly brilliant seven-minute experience. No, it’s not what you’re thinking. It was charging an EV at a public charging station. And it was brilliant. I’ve spent a good chunk of the past month in the U.K. …
It’s a busy time in Canada, as it should be. In fact, we need to do more and do it faster, but let me focus a little bit. Recently, Mark Carney’s Liberal government announced a pause on the federal zero-emission …
76061.3663@compuserve.com That odd configuration of numbers was my very first email address — from before email addresses could be personalized with identifiers as wild as our names. The older among you will remember those days. The younger ones will react …
I’m recently back from the CADA Study Tour in China, so I thought I’d share some initial thoughts. This won’t be a deep dive. Look for that to follow in upcoming issues. It certainly warrants a deeper dive and far …
I’ve spent almost three decades in the automobile industry. And I’ve never been to the country that has the largest automotive industry on earth, at least in terms of manufacturing. Time for that to change. By the time you read …
As I write this, some of the U.S. tariffs aimed at Canada are temporarily on hold. What’s next? Things will continue to evolve on that front. That’s about all we know. There are so many lenses to aim at what’s …
