Author: Robert Arena

How are you paying your techs?

November 4, 2024

Let’s explore the pros and cons of the Flat Rate Pay System Dealers are always looking for creative ways to drive profitability.  This is especially true in fixed operations, where your service department generates approximately 70 per cent of the total gross …

What do the top dogs do?

A look at what the top leaders within a dealership do to contribute to its success Do you ever think about what your “C-Suite” executives do every day?  You see them all the time, walking around your dealerships, shaking hands …

Understanding the numbers

When looking at financial reporting in the dealership environment, not all reports are created equal I admit it, a deep discussion on financial reporting isn’t the most stimulating topic in the automotive space. It’s not the first thing we think about …

Why are you in business anyway?

March 30, 2024

Focus on converting top line revenue into actual operating cash flows What is the actual purpose of a business? What are you really trying to accomplish? Why are you grinding it out every day, dealing with customer issues, employee matters …

The future is coming

November 2, 2023

New tools and techniques like omnichannel marketing, leveraging AI, data and CRM are gamechangers. Can dealers adapt? Technology is quickly changing the automotive industry. The way cars are marketed, sold, tracked and analyzed today is very different than they were …