Canadian dealership leaders predict upcoming industry changes In this second installment, we will revisit the remaining three trends gathered from the Canadian Automobile Dealers Association (CADA) study discussed in the previous column. As you may recall, CADA commissioned a forward-looking …
Canadian dealership leaders forecast the most significant challenges ahead There is one constant in the automotive industry: change. Current geopolitical challenges and mandates aside, automotive retail is constantly evolving, and is impacted by many factors. Real estate, technology, changing demographics …
To boost EV adoption, dealership teams need to own and operate them too In October 2022, I shared my initial impressions of the transition to owning a battery electric vehicle. With 24 months of ownership and over 42,000 kms travelled, …
Auto dealers who evolve, have a different, but bright future. In 2019, Forbes magazine offered one of the best descriptions of disruption I’ve read: “Disruption is rarely invited… it is almost always forced on us, particularly in a mature industry, …
What are the implications for dealers of brands that exhibit vs. those that don’t? Does an auto show deliver a return on investment for exhibiting brands? This was one of many questions that that Jason Campbell, General Manager, and his …
Order-to-delivery is going to be with us for a while, and we need to improve our approach for how we keep our customers in the loop. The rules of the game have changed. If you think back to the days …
I’ve never thought of myself as an early adopter. If my lovely wife had a dollar for every time she encouraged me to “try something new”—say other than navy blue sweaters or penne a la vodka when we go to …
Few Canadian provinces are investing in consumer incentives for EVs. It’s time to change that. The good news: The number of Zero Emission Vehicles (ZEVs) in Canadian driveways grew by 58 per cent in 2021 according to a recent Automotive Insights report …
A powerful new tool, State of Charge Canadian EV Monitor, launches to measure EV consumer behaviour The pace of automotive innovation continues to accelerate. Almost every OEM has made a company-changing announcement regarding their transition to electrification and the multiple …
The wave of electrified vehicles is pending, but it is coming. Dealers need to be ready to meet consumer demands for more information and education—directly in the showroom. With Canadian new vehicle transaction prices reaching all-time highs this year—exceeding $42,000, …
Access to unprompted, authentic engagement from consumers can help decision-makers across the industry better understand demand dynamics. As we contemplate the transition from combustion to electrification, not a day goes by that we don’t read something new regarding what OEMs, …
In a rapidly changing industry, with technology driving the product transformation from combustion to eMobility, what does the future hold for automotive retail and for Canadian dealers in particular? Mark Twain allegedly remarked to a reporter in 1897: “The reports …
