With a large field staff across Canada, and a focus on staying close with dealer customers, National Bank of Canada is looking to grow its automotive business. You can’t deliver top notch service that connects with your customers if you …
Building culture and community is the key to keeping employees engaged. With employee turnover as high as 30 per cent in Canadian dealerships, it’s more important than ever to build and nurture your dealership’s culture. Is your dealership a …
Companies go the extra mile to make sure dealership teams are fully-versed in their products and how to promote them. Finance and insurance is a key driver of profitability for dealerships, and many are taking advantage of training programs available …
From physical threats to cyberthreats, dealerships are facing more risk on all sides. We look at what you can do to help reduce your risk. Not a single player in the automotive industry, from OEMs to dealers, suppliers, and consumers, …
A solid employee benefits plan can be a competitive advantage in recruiting top talent. In the battle for talent, dealerships need all the tools at their disposal to attract, recruit and retain their key employees. That means providing a solid …
AMBASSADORSHIP For extraordinary service to the community and the industry PETER HEPPNER Preston Chevrolet Buick GMC Cadillac Ltd., Langley, B.C. Advice to others: This business remains one of great opportunities in my view. Where else can someone with little …
Better tools and equipment, workshop technology, and communication and training can save time, boost profits, and put a smile on your technician’s face. Automating parts of a technician’s job to make life easier and free up time for other tasks …
Expert advice on how to prepare your dealership for sale It’s never easy for a Dealer Principal to decide when it’s the right time to sell his or her dealership. They have their own life journey to consider, but there …
OEMs demand it, customers expect it, and dealers want to deliver it: a great customer experience. We talked to dealers to find out how they are adapting. Kate Latis, who began selling cars in 2020 with Maranello BMW in Vaughan, …
The path forward for Finance and Insurance involves change, improvement, innovation, and surviving a more watchful regulatory environment. Andy Mayers, Lender Solutions Strategist at Dealertrack/Cox Automotive, made an interesting comment when discussing the future of financing in a 2023 Reuters …
Canadian auto dealer Senior Editor Todd Phillips interviews Peter Heasty, President of Baker Tilly WM Dealer Acquisitions, about the dealership selling experience. Topics include how dealers will know when it’s time to sell, what factors they need to consider, what …
Rising interest rates have created trends and changes in financing for dealers and consumers As the automotive industry starts to rebound following the disruption of COVID and the subsequent chip shortage, supply chain backlogs are slowly easing, which has led …
