Omicron, supply shortages and politics are dampening the outlook for new vehicle sales The Canadian automotive industry began 2002 much as it did in 2021—wondering how much longer the COVID virus will impact global supply issues, in particular the production …
We reached out to two companies to answer this question and better understand both the dealer’s needs, and the customer’s. When CDK Global hosted its inaugural industry conference known as CDK Connect virtually this year, Brendan Dougherty, Director of Product …
Dealers from across Canada continue to do what they do best: remain resilient in the face of difficult situations, and continue to give back to those in need. While 2021 brought looser pandemic-related restrictions for many dealerships across Canada, global …
Developments in personal security for your dealership. This summer, Senior Vice President of Marsh Canada Christopher Nadolny observed an uptick in dealership theft. He was not able to pinpoint the exact cause of this increase, but the company did narrow …
Developments in automotive industry cyber attacks. Of the many types of cyber attacks that exist globally, 2021 is perhaps the year that ransomware stepped into the forefront of everyone’s mind, according to Bob Maley, Chief Security Officer at Black Kite. …
Canadian auto dealer connects with two experts to better understand which areas auto retailers should focus on for their digital investments, and why. “Digital” requires investments in many areas, so it may sound all too familiar when an industry expert …
(Read more about the 2021 CADA Laureates here…) AMBASSADORSHIP For extraordinary service to the community and the industry Jean Sébastien Thibeault Jean-Roch Thibeault Group, Baie-Saint-Paul, QC Advice to others: First of all, they must be determined, have the willpower, …
Challenges caused by or accelerated as a result of the pandemic call for either more training or slight adjustments to your process—or both! Dealers have made incredible progress on the near- and subprime front, arming themselves with a network of …
The past 18 months have been among the toughest the auto industry has faced, and some automakers have endured them more successfully than others. Six months into 2021, the automotive industry is beginning to recover from the extended impact of …
The impact that women have on the car buying experience extends past the sales department to include fixed ops and overall service profits. Are women getting the attention they deserve when it comes to the car buying experience? If the …
It’s time for dealers to ditch their poor quality leads by considering new approaches on the technology and employee front. There’s never a dull moment in the automotive retail industry. The pandemic continues to impact the business—including digital leads—while also …
Using your CRM to its full potential will enhance your ROI, but there is a strategy behind those increased profits. The CRM is the most under-used software in the automotive industry. That is according to PBS Systems CRM Consultant Jeremy …
