Barry Hillier, CEO and co-founder of Auto Agentic AI, outlines a seven-stage framework for AI maturity in his book, From the Transactional Age to the Intelligence Age: The automotive playbook for rebuilding organizations around AI, which examines how dealerships move …
Artificial intelligence is becoming embedded in automotive retail, shaping how dealers respond to leads, price inventory and market vehicles. But while adoption is accelerating, understanding remains uneven, with many dealers still experimenting without fully grasping how the technology could reshape …
Plan overhaul gives dealers more control, stronger oversight and a modernized CADA 360 Benefits program The Canadian Automobile Dealers Association (CADA) has finalized a new master services agreement with Canada Life, resetting how the CADA 360 Benefits program is governed, administered and …
Dealers adopt tech, but integration and impact still lag The inaugural Canada’s Automotive Retail Technology Study (CARTS), sponsored by RBC Automotive Finance, offers a detailed look at what is shaping dealer satisfaction with retail technology and where the biggest gaps …
Vendors say study confirms adoption, trust and integration challenges Technology providers say the Canada’s Automotive Retail Technology Study (CARTS) confirms what many have been hearing from dealers for years. The issue is not access to technology. It is getting that …
How thoughtful succession and exit planning are shaping dealership value and continuity Consolidation continues to reshape Canada’s dealership landscape, bringing long-term planning into sharper focus. According to Landon Robertson, director of operations and corporate strategy at Templeton Marsh, the current …
Trade tensions and shifting policy are forcing manufacturers and dealers to adapt as North America’s auto market enters a period of uncertainty U.S. President Donald Trump has often described tariffs as “the most beautiful word in the dictionary.” For many in …
From employee benefits to HR to garage insurance, CADA 360 programs are evolving to help dealers better manage risk For dealers, risk management now extends well beyond garage insurance or workplace safety programs. It touches employee benefits, HR compliance, CGL insurance, …
Sym-Tech Dealer Services is betting that better-trained people and a better customer experience lead to stronger F&I outcomes In dealership F&I, performance is usually measured in results: revenue, product penetration, and consistency from one manager to the next. But Derek …
New platform offers dealers an alternative to established used vehicle pricing tools Few areas of dealership operations are as entrenched as used vehicle pricing. For years, most Canadian dealers have relied on a small number of platforms — most notably vAuto — …
High turnover, skills shortages and generational shifts mean traditional hiring models no longer work. Experts weigh in on what does. As dealerships across Canada struggle to attract and retain employees, industry data suggests the challenge has less to do with …
From recording transactions to coaching managers, AI is redefining workflow in dealership finance and insurance. The process of dealerships offering customers finance and insurance options has traditionally centred on a menu presentation and the approach of the individual manager in …
