Consider your options
The pre-owned market is made up of several “pockets” of opportunity, and there’s money to be made in more than one of them. The used vehicle market is coming out a winner amid an economic downturn stemming from a global …
Category: Features
The 2020 Laureate Finalists
AMBASSADORSHIP For extraordinary service to the community and the industry Mike Hacquard, Wolfe Auto Group, Surrey, BC Advice to others: My advice to any young person entering the automotive business would be to always have the willingness to work hard, …
Digital retailing is not the solution, says consultant
Many dealerships have quickly embraced digital retailing during the pandemic, speeding up its adoption and adaptation within auto retail. But digital retailing by itself is not the solution, according to Dominic Sigouin, President and CEO of Quebec-based Noahvik Consultants. In …
The case for digital retailing
It’s no secret that digital retailing has gained tremendous traction since March, accelerated by COVID-19. What the data shows is why it works so well, and why it is unlikely to go away anytime soon. The importance of digital retailing, …
How effective is your sanitization process?
The effectiveness of your dealership’s sanitization process relies heavily on the products being used, which begs the question: are you using the right solution? It is an issue that Mitchell Moshenberg, Co-founder of WeCleanCOVID19.com, addressed during an interview with Canadian …
Adopting CRM and DMS tools in a COVID world
Providers have observed a greater need for modernized and integrated dealer systems, but what does this mean for auto retailers dealing with a global pandemic? There is no doubt that automotive technology and systems’ providers are seeing an accelerated need …
Predicting hiring success
Software platform uses analytics and data science to predict who will succeed in dealership roles. Finding the right candidate for a sales, F&I or service advisor role can be hit and miss. Someone might have all the right credentials, do …
The 2020 Reshuffle
The automotive retail industry has long been desperate to find more qualified and diverse workers to join the sector due to a growing demand to fill new positions — but that was before COVID-19. As of June, dealerships have reopened …
Digital responsiveness in the time of COVID-19
Dealers must now respond and process leads more quickly, adopt video conferencing and texting tools, focus more on the end user, and leverage their people — and all in the name of a more seamless customer experience. When COVID-19 all …
Suppliers step up to support dealers
Suppliers in the auto retail industry have been helping dealers across Canada since March, through offers of savings and other resources — and they continue to do so. Since COVID-19 reached Canada and spread from coast to coast to coast, …
The new abnormal
How dealers in Canada are adapting and operating during the novel coronavirus pandemic. Spring is in the air, and with some provincial government restrictions being lifted with the aim of progressively restarting the economy, the beginning of May has already …
Coping with COVID: 7 ways for dealers to be successful despite COVID-19
Digital marketing, auto industry expert and former car dealer Jason Harris offers tips and advice for dealers on how to navigate the pandemic and thrive when it’s over. Normally, there is an air of excitement as spring dawns. With the …
