Category: Features

Optimizing your tech’s time

October 3, 2023

Better tools and equipment, workshop technology, and communication and training can save time, boost profits, and put a smile on your technician’s face. Automating parts of a technician’s job to make life easier and free up time for other tasks …

Why don’t customers like buying cars?

July 31, 2023

OEMs demand it, customers expect it, and dealers want to deliver it: a great customer experience. We talked to dealers to find out how they are adapting. Kate Latis, who began selling cars in 2020 with Maranello BMW in Vaughan, …

The road to a better tomorrow

July 31, 2023

The path forward for Finance and Insurance involves change, improvement, innovation, and surviving a more watchful regulatory environment. Andy Mayers, Lender Solutions Strategist at Dealertrack/Cox Automotive, made an interesting comment when discussing the future of financing in a 2023 Reuters …

The money game

May 31, 2023

Rising interest rates have created trends and changes in financing for dealers and consumers As the automotive industry starts to rebound following the disruption of COVID and the subsequent chip shortage, supply chain backlogs are slowly easing, which has led …

Post-pandemic concerns loom over a hot market

May 31, 2023

By all appearances, automotive retail’s buy-sell market is similar to 2022 — with the exception that there is now a shift in dynamic. Last spring the market was hot but interest rates were rising, signalling a major impact on financing transactions …

What does DMS mean in 2023?

April 26, 2023

The DMS is the ‘source of truth’ for your information. It’s that system of record, and it connects everything The Dealer Management System (DMS) is a ubiquitous term for anyone working in auto retail. What does it mean today? In …

The agency model: is it coming?

April 26, 2023

Dealers keep watchful eye on OEMs as some attempt to move the goalposts on their relationship status There is a growing anxiety among dealers throughout the world who  are concerned about manufacturers either considering or actively changing the method in …

CADA Summit Delivers

March 31, 2023

Dealers are happy to be back in person for the much-anticipated dealer conference. The much anticipated in-person return to the CADA Summit 2023 was embraced by a sold-out crowd of appreciative dealers and CADA members, with another large group taking …