Celebrating the best in the business in 2021 The Canadian Automobile Dealers Association (CADA), and its exclusive program sponsor — iA Dealer Services — have bestowed the Laureate award on three outstanding dealers per year since 2006. Each year, 3,000-plus …
Have you ever wondered what Carvana gets right? The answer is less about their giant vending machines and more about how they manage the entire customer journey—and really, the devil is in the details. If you check out their website, …
How key suppliers are adapting to tackle the remarketing industry’s challenges. The disruption to the automotive remarketing industry since 2020 has been significant, to say the least, with the pandemic wreaking havoc on the flow of the many integrated aspects …
Stop building relationships on leased property — do it on owned property. Starting your conversation and building relationships on social media makes sense, it’s where the buzz is. But there is volatility in building it all on someone else’s property. …
A Quebec-based financing company is helping dealerships boost sales by taking advantage of the non-prime market. The ripple effects of the pandemic extend well into the many branches of the automotive sector — including auto financing, where companies are drafting …
Planning delivers the “success” in succession. Francis Lamontagne is the president of Lamontagne auto, a Honda dealership in Rimouski, Quebec. He has four children, ranging from young teen to tender adult age. He started to work at the dealership, owned …
While the department may appear slow to evolve due to compliance with regulations and other government rules, F&I innovation is gaining momentum and its tools are quickly evolving. The Finance and Insurance (F&I) department may seem slower to evolve than …
Does your dealership’s health and safety plan include employee screening, record-keeping and audits? As the pandemic rages on, with new variants of the virus in Canada, it is now more important than ever to ensure that dealerships and their staff …
Technology and software are transforming the dealership service experience. The modern fixed ops department and its suppliers were already shifting pre-pandemic, and continue to do so around the themes of greater efficiency, automation, transparency, seamlessness, and improved customer experience. Hunter …
Carbeeza wants to connect dealers with consumers, and consumers with financing options. As consumer expectations for a faster, smoother, and more digital car-buying process firmly takes root amid the pandemic, companies like Carbeeza are using the efficiency of an app …
The Canadian Automobile Dealers Association (CADA) made their first foray into the world of online events with this year’s annual CADA Summit, which took place on Feb. 3, 2021 from 1:00 p.m. until 5:30 p.m. It was a jam-packed agenda …
The first-ever virtual NADA Show kicked off on February 9, offering an online experience packed with speaker presentations, education and workshops sessions, and franchise dealer meetings, and all while running parallel with the expo. Outgoing National Automobile Dealers Association (NADA) …
