Author: Todd Phillips

ACE event rocks Niagara Falls

October 20, 2023

It was record dealer attendance at the 2023 ACE Conference and Expo, held this week at the Fallsview Casino in Niagara Falls, Ont. The two-day conference and trade show, organized by the Motor Vehicle Retailers of Ontario (MVRO), brings dealers, …

Demystifying AI

October 3, 2023

I encourage you to read the column on artificial intelligence on page 34 by Dee Murphy-Brown in this issue. As I was editing her column, I was struck by the line: “Over the next half-decade, early adopters will likely start …

Treating guests like, well, guests

April 25, 2023

We write a lot about the future of the automotive retail experience, and at times it seems like it’s a lot of theoretical discussions that don’t necessarily make it to the sales floor and service bays of our dealerships. Being …