Changing up the game
As the industry returns to a more normal state, dealers will have to adapt and adopt some of the best practices from the pandemic. As we move past the midway point of 2023, it’s important to take stock of how …
Author: Blair Qualey
Autonomous driving a long way down the road
The windy, turbulent evolution of driver-assist technology Since its inception well over 100 years ago, the automobile industry has been an innovation leader. From the steam engine to the internal combustion engine to the automatic transmission, innovation drove the sector …
Car dealerships continue to navigate roadblocks in 2023
Exploring the tools available to a dealership are key aspects of retaining customers As we make our way through the early months of 2023, the new automobile sector continues to face significant challenges—that primarily come in the form of supply …
EVs may be closer than they appear
Report on state of zero emission vehicle sales lacks context The New Car Dealers Association of BC (NCDA) seriously considers research that may help illustrate or inform the significant challenges the sector has faced over the last two years. These …
Emerging auto industry trends in 2023
Despite continuing challenges, there are encouraging indicators for the coming year As we move into the initial months of 2023, the auto sector continues to face significant supply chain issues which, in turn, have impacted inventory on many new car …
New challenges and new opportunities
How the industry must learn to adapt to the world, post-pandemic In many respects, our industry has experienced Groundhog Day for the past three years —with one challenge after another—collectively impacting our ability to meet customer demand for new vehicle …
There is only one taxpayer, why two luxury vehicle taxes?
Every level of government faces the difficult challenge of finding the resources required to fund the many needs and wants that society demands of them. However, governments must always be mindful that there is only one taxpayer. They don’t differentiate …
Communicate, communicate, communicate
Ongoing challenges require careful communication with consumers Whether you’re a salesperson, sales manager, or general manager, working at a dealership has many challenges that have become common over the past two years. In some respects, it may seem like Groundhog …
Selling Zen in trying times
Honest and timely communication with consumers is necessary in the face of current inventory challenges There is no doubt that new car dealers in every region of the country continue to experience significant challenges as a result of the pandemic, …
Diversity and inclusion fuels business growth
It’s not about headlines and catchphrases. It’s about business success Fostering a diverse and welcoming dealership environment not only ensures that the entire team feels seen and heard, but it can also offer many other benefits for the business that …
The pandemic as a learning opportunity
Global disruptions pose many challenges, but dealerships have to continue to adapt Two years into a pandemic that continues to surprise and disrupt the world, the auto industry, like so many others, is grappling with a host of complex challenges …
Investing in fixed ops marketing is key for continued growth
Consider a software that supports things like online scheduling, check-in, self-service check-in, and mobile payments. Mastering the digital marketing landscape as a new car dealer is slowly becoming a necessary reality for everyone in the industry, as this is one …
