WHY PAYING ATTENTION TO THE LITTLE THINGS IS CRITICAL FOR AN EFFECTIVE — AND PROFITABLE —FIXED-OPS STRATEGY There is a popular book called Don’t sweat the small stuff and it’s all small stuff. This might be considered good advice by …
PORTABLE STRUCTURES SPRING UP AT DEALERSHIPS Just south of calgary, in Aldersyde, Alta. at the headquarters of Sprung Instant Structures Inc. there’s a made-in-Canada success story that showcases a remarkably innovative building technology. The company’s patented tension membrane system enables …
ALEX TAGLIANI’S PASSION DROVE HIM TO BECOME AN INTERNATIONAL MOTORSPORT SENSATION Celebrity: Alex Tagliani Profession: Race Car Driver competing in the IZOD IndyCar Series Vehicle: 2013 Acura MDX Alex Tagliani got hooked on racing at the age of 10 after …
STUDIES SHOW DISTRACTED DRIVING ISSUE COULD LEAD TO MORE REGULATION With the continual proliferation of mobile communication devices, both handheld and vehicle-based, distracted driving is becoming a major safety issue. There’s little argument on that point. But just how much …
WHY OPEN COMMUNICATION IS KEY TO SUCCESSFUL ESTATE AND SUCCESSION PLANNING IN THE CAR BUSINESS It has been said that a little information, when misunderstood, can create big problems. This is never more true than when dealing with the value …
DO THE SEPARATE WORLDS OF SALES AND SERVICE IN THE DEALERSHIP ACTUALLY WORK AGAINST BETTER CUSTOMER RETENTION AND LOYALTY? Over many years of studying consumer behaviour in the auto industry, there are probably five key things I have seen that …
LIKE RODNEY DANGERFIELD, THE SERVICE DRIVE-THROUGH GETS NO RESPECT Yes. The humble service drive-through. It costs far less to build than its rich cousin the showroom, and yet it’s the one that does much of the heavy lifting and gets …
ASSESSING DIFFERENT PAY STRATEGIES FOR DEALERSHIP SALES STAFF In the car business, we are blessed to have both the owner and the salesperson dependent upon gross profit. Until, of course, gross profit for one is not gross profit for the …
HOW TO EFFECTIVELY DEAL WITH THE PRIMARY CAUSES OF CUSTOMER ATTRITION Angry customers can be unnerving, and unfortunately are a common part of every business. Sometimes their anger is justified; sometimes it’s not. Either way, in working to resolve their …
WHY BREAKING WITH ROUTINE IS ESSENTIAL FOR STAYING FOCUSED AND GROWING YOUR BUSINESS Do you follow the same process every day and do you have excuses of why you can’t change a process in your life? If you are like …
WHY MEETING UPCOMING EMISSIONS STANDARDS WILL REQUIRE A MAJOR COLLABORATIVE EFFORT BETWEEN BOTH THE AUTOMOTIVE AND OIL INDUSTRIES Having worked in the automotive industry for more than 25 years I am acutely aware of how we often end up using …
SERVICE MEETINGS CAN ENCOURAGE FEEDBACK AND COMMUNICATION, BUT ONLY IF THEY ARE ORGANIZED AND EXECUTED PROPERLY When was the last time that you held a really productive service department meeting and said to yourself, “that was a great meeting.” The …
