OUR CARS DON’T FLY, BUT VEHICLE TECHNOLOGY IS CERTAINLY GETTING MORE ADVANCED. WHAT DOES THE FUTURE HOLD FOR THE AUTOMOBILE? The headline for my column seemed appropriate, given that at the time of writing we had just past October 21, …
DEALERSHIP FACILITIES HAVE EVOLVED OVER THE PAST DECADE. WE LOOK AT WHAT’S CHANGED — AND WHAT’S TO COME. It’s fitting that on the 10th anniversary of Canadian auto dealer, we take a look back at the evolution of the retail …
CANADIAN AUTO DEALER LOOKS AT SOME WAYS DEALERS ARE PROVIDING AN EXCEPTIONAL SERVICE EXPERIENCE In today’s competitive auto retailing segment, fixed ops managers sometimes need a little more than efficiently-run service departments to keep customers happy. That’s why an increasing …
HUNTER ENGINEERING EQUIPMENT IS BOLSTERING ITS CANADIAN OPERATIONS THAT WILL BENEFIT ITS DEALER PARTNERS Since 1946, Hunter Engineering Equipment has come up with new ways to improve service bays for dealers. “The core business of Hunter is alignment, alignments lift …
CANADIAN AUTO DEALER INTRODUCES A NEW FIXED-OPS SECTION THAT WILL GIVE YOU THE TIPS AND TRICKS TO HELP RUN YOUR DEPARTMENT SMOOTHLY Fixed-ops. A term used to refer to an aspect of the dealership many do not seem to understand. …
RETURN.ME HELPS CUSTOMERS RETRIEVE LOST KEYS — AND DEALERSHIPS KEEP CUSTOMERS IT CAN COST CUSTOMERS hundreds of dollars to replace their vehicle key fobs. Knowing they could retrieve their keys would give them peace of mind. That’s the service Return.Me …
IF WE’VE LEARNED ANYTHING FROM THE RETAIL BANKING INDUSTRY, IT’S THAT BRICKS AND MORTAR DEALERSHIPS STILL MATTER TO CUSTOMER EXPERIENCE. HOW WILL YOU ADD CAPACITY? WHILE THE ECONOMY HAS HAD bumps in the road, Canadian auto sales continue to grow. …
LIVE CHAT IS BECOMING MORE POPULAR IN CANADA, BUT WHAT’S THE BEST OPTION FOR YOUR DEALERSHIP? As someone with deep knowledge in the digital lead business in both Canada and the U.S., I can tell you that live chat usage …
RESOLVE AN ANGRY COMMENT ON SOCIAL MEDIA AS SOON AS IT HAPPENS WE’VE ALL HEARD the expression, “it’s all fun and games until someone gets their eye poked out.” I think that also applies to social media and the auto …
TED LALKA TALKS ABOUT BUILDING UP SUBARU’S BRAND AWARENESS IN CANADA CANADIAN AUTO DEALER traveled to Subaru Canada’s head office in Mississauga, Ont. for a one-on-one interview with the Vice-President of Product Planning and Marketing, Ted Lalka. Here’s part of …
MERCHANT BROKER TACKLES PAYMENT PROCESSING PAIN PAYMENT PROCESSING or merchant services is crucial to a dealership’s daily operations, yet it can cause a huge headache to manage. But Merchant Broker said it can take away some of that stress. “We …
A DEALERSHIP MIGHT THINK IT’S PROVIDING A POSITIVE EXPERIENCE BUT A CUSTOMER MIGHT SEE IT DIFFERENTLY Providing quality customer care is the desired goal for every dealership. As the competition in the market continues to increase, one of the main …
