Canadian auto dealer traveled to the headquarters of Toyota Canada in Scarborough, Ont. for a one-on-one interview with Larry Hutchinson, who was the Vice-President of Sales and Marketing at Toyota Canada Inc. Since that interview, he was named President & …
LEADER AUTO RESOURCES CELEBRATES 35 YEARS OF SUCCESS Leader Auto Resources (LAR) inc., North America’s largest car dealer buying group, celebrated its 35th anniversary in the fall. The theme of the celebrations was “from one generation to the next”, a …
It was confirmed in early December that the first fully electric- powered Porsche is on its way. That’s newsworthy, partly because the brand carries a strong image. But in reality, this is just one more vehicle being added to the …
CANADIAN ROCK ICON KIM MITCHELL TOUCHED DEALERS AT THE 2015 ANNUAL TADA CHRISTMAS LUNCHEON WITH AN EMOTIONAL TRIBUTE This year’s Trillium Automobile Dealers Association (TADA) Annual Christmas Luncheon held on Dec. 11 was one dealers would never forget. Canadian rock …
DEALERVAULT HELPS PREVENT DATA FROM FALLING INTO THE WRONG HANDS THROUGH ITS SAFE AND EFFECTIVE TRANSFER SOLUTION Apple founder Steve Jobs once said: “The customers never know what they want until we show them.” That statement captures innovation perfectly, said …
MEET VALÉRIE CHIASSON, RACE-CAR SUPER STAR Valérie Chiasson is breaking down barriers on the racetrack. The Repentigny, Que. native has been racing for nearly 15 years. She started her career in karts at the National Karting Championships in 2003. She …
FROM INDOOR PLAY AREAS TO FULL-FLEDGED RESTAURANTS, DEALERSHIPS ARE UPPING THEIR GAME TO PROVIDE THE BEST CUSTOMER SERVICE In recent months I have had the pleasure of attending a few dealership grand openings in Canada and the U.S. All were …
MANAGE EXPECTATIONS AS SOON AS THAT CUSTOMER WALKS THROUGH THE DOOR Understanding customers’ expectations is a prerequisite for delivering superior service. But the nature of customer service expectations and how they are formed has remained ambiguous. Researchers have defined customer …
TAKING AN IN-DEPTH LOOK AT THE TECHNOLOGY ADOPTED TO MEET NOx EMISSIONS STANDARDS How could it possibly happen? Beyond the initial outrage, that’s probably the first question many of us asked on learning that Volkswagen cheated on its emissions tests. …
IS YOUR DIGITAL HOUSE IN ORDER? Leads are the lifeblood of our industry. They’re what keeps the keyboards clicking, phone dialers busy, and help most dealerships drive more customers into their showrooms. As I write this traveling back from the …
WHAT TO LOOK FOR IN YOUR NEXT F&I MANAGER It’s expensive to hire employees. In fact, people can be your most expensive assets. Jared Hamilton, founder and CEO of DrivingSales, said at the company’s recent executive summit that employees cost …
SOMETIMES ADDED AMENITIES ARE NOT ENOUGH IN THE SERVICE WAITING AREA.WHAT DOES THE FUTURE HOLD FOR THE AUTOMOBILE? Over the past two months, I have spent time in two different Toronto area dealerships waiting for my car to be repaired. …
