How do you drive success at your dealership? The auto industry has a long-standing policy of incentivising dealers and staff based on customer satisfaction scores in surveys. While there is no doubt that the customer experience at the dealership has …
2016 NADA Convention & Expo show floor was packed with new fixed ops equipment and products From cabinets to wheel balancers and more, there were plenty of exciting products on the fixed ops side at the 2016 NADA Convention & …
Dealertrack launches powerful new cloud-based enhanced vehicle sales and desking tool designed for desktops, mobile and tablet devices Many car buyers say they dislike the experience of being dragged to a salesperson’s desk to complete their sale and then have …
Customer objections can be difficult to identify and handle, so many service providers fear them. However, objections communicate important and valuable information about customer concerns, needs, and fears. Most objections revolve around an array of issues and can be effectively …
It always amazes me how as much as we say we’re going to change the way we measure the customer experience, things always seem to stay the same. How much longer are we going to place all of our focus …
As a society, we’ve become reliant on technology to solve our problems. Whatever they are, there must be some technological fix for them, if not today, then tomorrow. We can be forgiven for clinging to that conviction because, to a …
This past November, I represented the New Car Dealers Association (NCDA) of BC on a trade mission to China along with the province’s Premier Christie Clark, and spoke at the annual convention of the China Automobile Dealers Association (CADA). We …
Some experts warn that a debt storm is brewing. Many Canadians are increasingly opting to pay for their new vehicles with extended financing, and could find themselves underwater on their loans within the next few years. In 2015, the average …
After working in a Toyota dealership for two years and selling over a million dollars worth of vehicles while dealing with “clunky” CRM and DMS systems, Zach Klempf knew there had to be a better way, for both dealer management …
In recent years, staging has become big business in residential real estate. A whole economy has emerged to prepare your principal residence and vacation properties for resale. It’s quite disheartening as a proud real estate owner to hear that your …
Prime Minister Trudeau recently attended a state dinner held in his honour at the White House, representing the 10th time President Obama has honoured a head of state during his two terms as President. It’s the first time in 19 …
HOW WILL THE RECENT PARTNERSHIPS IN THE AUTO INDUSTRY AFFECT DEALERS? Snow, icy roads, cancelled flights and multiple accidents — just the usual fare for the North American International Auto Show and other auto industry events held in Detroit this …
