In the midst of auto industry disruption there are big opportunities and risks The conversations I have had recently with current and future retailers covered the full spectrum of concern over uncertainty of the future of auto retailing, on the …
Musings about a few interesting developments from 2016 Another year, another record broken in the Canadian car market — or so experts predict. Most analysts agree that despite a few months of sales declines, Canada is still on track to …
Polls show Canadians support the environment — as long as there’s no personal cost It has been a little over a year since the Liberals won the last federal election. Now a year into his mandate, Justin Trudeau’s approval rating …
Change is on the horizon for the auto industry There are lots of other folks that have a much better handle on the market than I do, but after being in the auto industry for almost 30 years, one thing …
Follow these handy tips for preparing your facility Electric Vehicles (EVs) are a big part of your future. By some estimates, they will represent 35 per cent or more of new light duty vehicle sales by 2040. Every auto manufacturer …
Reflecting on changing consumer expectations in the digital era Earlier this fall, I attended the 11th Annual Google ThinkAuto conference in Toronto. Held at Massey Hall, the event had all the makings of a really cool concert, including a last …
How to have conversations with customers about fuel efficiency This statement from The Telegraph, a major U.K. newspaper, caught my attention recently: “Is there a car buyer left in the country who believes the official fuel economy numbers?” It’s a …
Consumer preferences are changing, and our business models must match Over the past few decades, shock waves have hit our beloved industry that drives or promises to drive change. It seems to me that we are, once again, on the …
Automotive technology has come a long way We’ve been hearing a lot lately about disruptive technologies. But the fact is, automotive technology doesn’t change overnight. Even if some new feature such as autonomous capability may seem disruptive when it arrives …
Treat customers with respect, and they will come back Respect is the backbone of customer service. Respecting your customer is really just about treating them the way you would like to be treated. It’s a known fact that before we …
How The Car Girls helps dealers make more money Janis Showers was in the middle of a service-call training session when one of the managers at the dealership had a better idea. “Can’t you just make the calls? Can’t you …
Fatal Tesla autopilot crash has forced a face off with reality. Autonomous cars — those that truly drive themselves — are coming. On that point there is little argument. But they aren’t here yet, in spite of much media hype …
