Competition heats up between Ontario and Quebec on climate change I can’t remember what grade I was in at school when I read Hugh MacLennan’s 1945 novel Two Solitudes. Nonetheless, the book made an impression and provided a greater appreciation …
Dealerships that have strong management, a long-term vision and a succession plan might have a higher worth. It continues to amaze me that many of the dealers I speak with still do not have a reliable succession plan. This holds …
Tools of the trade Wheel Washer – Automatic wheel washer The Automatic Wheel Washer by Martin Industries deep cleans chrome and painted wheels. The Automatic Wheel Washer begins the washing cycle for 80-120 seconds, depending on the state of the …
The auto shopping site is focused on driving transparency in the Canadian car market Where there is success, there is growth, and for CarGurus that was the company’s driving force for crossing over into the Canadian car review market last …
Have you ever surfed the Carvana website? The U.S. online-only used car dealer allows you to shop, finance and trade in a vehicle, all from the comfort of your couch.
It’s difficult to see, read or listen to almost any kind of media report these days without encountering some reference to autonomous vehicles — typically, how wonderful they will be, all the problems they will solve, and who will get …
I’ve always said the vast majority of dealer principals are some of the greatest entrepreneurs we have in Canada. They are street savvy and understand all aspects of the traditional buying cycle. They sell, buy and repair vehicles every day.
Genuine customer service is so much more than just solving problems or addressing complaints. At the heart of providing a genuine product and service, we must care first about our obligations and the customer we serve. Dale Carnegie once put …
At any given time, our team is involved with nearly a hundred image program projects across Canada. In most cases, we are hired by the OEM and mandated to dealers.
As consumers, we don’t spend much time thinking about where our vehicle gets repaired after we’ve been in an accident. After all, why should we? Isn’t one collision repair facility the same as the next?
We’ve been hearing a lot over the past few years about how important digital communication is in the car buying process and how critical it is for dealerships to invest in and develop digital communication, sales and marketing strategies.
