Will BEVs take over the automotive world? Or will hybrids better satisfy buyers? Based on recent mass media coverage, much of it fuelled by the Tesla/Elon Musk hype machine, it seems a forgone conclusion that battery electric vehicles (BEVs) are …
Looking at the pros and cons of three basic types of construction One of the most frequently asked questions I get from dealers is how to go about hiring a general contractor and architect. Choosing a general contractor (GC) and …
Knowing your customers can help keep them satisfied Your customers are important sources of information. The more you know about them, the easier it can be to enhance their satisfaction. That’s why it’s important, especially from a customer relations perspective, …
Make social media work for your dealership Social media may be one of the most under-used marketing tactics in the auto dealership industry. Many dealerships post irregularly, rely on content already created by the brands they sell, or skip over …
Connected and automated vehicle technology part of government plans to improve safety and efficiency on Canadian roads Back in mid-February, Hon. Marc Garneau, Canada’s Minister of Transport, provided testimony to the Transportation and Communications Standing Committee of the Senate, during …
In the face of uncertainty, it’s more important than ever to get prepared The first quarter of 2016 has surprised many and also disappointed a few. With year-to-date new vehicle sales up in most parts of the country, Alberta, Saskatchewan …
How do you drive success at your dealership? The auto industry has a long-standing policy of incentivising dealers and staff based on customer satisfaction scores in surveys. While there is no doubt that the customer experience at the dealership has …
2016 NADA Convention & Expo show floor was packed with new fixed ops equipment and products From cabinets to wheel balancers and more, there were plenty of exciting products on the fixed ops side at the 2016 NADA Convention & …
Dealertrack launches powerful new cloud-based enhanced vehicle sales and desking tool designed for desktops, mobile and tablet devices Many car buyers say they dislike the experience of being dragged to a salesperson’s desk to complete their sale and then have …
Customer objections can be difficult to identify and handle, so many service providers fear them. However, objections communicate important and valuable information about customer concerns, needs, and fears. Most objections revolve around an array of issues and can be effectively …
It always amazes me how as much as we say we’re going to change the way we measure the customer experience, things always seem to stay the same. How much longer are we going to place all of our focus …
As a society, we’ve become reliant on technology to solve our problems. Whatever they are, there must be some technological fix for them, if not today, then tomorrow. We can be forgiven for clinging to that conviction because, to a …
