For customer information to positively impact your business, it must be “intelligent” Our major banks have been in the news recently for doing something with very negative connotations that we in the auto industry do all the time: “upselling”. Upselling …
3D Printing could revolutionize the way auto parts are made While autonomous driving aids and connectivity are dominating the automotive product news these days, there’s another nascent technology that promises to be just as disruptive on the manufacturing side of …
A new Canadian auto dealer video series offers different perspectives from industry insiders As winter turns into spring and people begin to breath in the fresh air and feel the warmth of the sun on their faces, auto dealers have …
Regulatory coherence between Canada and other countries can benefit the automotive industry Based on recent and surprising changes to trading conditions between the United States and Canada, one might believe the trading relationship between our two countries is anything but …
Hiring and training tips for dealers to find — and retain — sought after talent Without a doubt, employees are the most important and valuable assets of a company. From my years of experience, it’s the people that make a …
Dealers are eager for more showroom traffic, but are they making it easy for customers to find a place to park? All high-end hotels have it — a “jewel case” of premium parking spots at the entrance. The glimmering row …
Car dealers who underestimate their female shoppers do so at their peril The auto industry has typically been considered to be a male-dominated sector for decades. From the production line to auto service to dealerships, the automotive sector was primarily …
Musings about the new president, disruption and the changing of the guard I was fortunate enough to attend, and participate on a panel discussion at the 2017 Canadian Automobile Dealers Association Summit held on February 15th, which was, coincidentally my …
How F&I provider LGM supports its employees to benefit customers Strong employee engagement is the key for a successful finance and insurance supplier if they want to satisfy OEM, dealer and customer needs, says Drew Collier, President of Corporate Services …
Automakers agree with the goals, just not the approach of some governments. By the time this column is published, we may actually have the regulations for Bill 104 in Québec, otherwise known as “An Act to increase the number of …
Some say we’ve seen this all before. But this time, it really is different. I first wrote about this topic in 1995–1996. Then again in 2003 when Block Exemption regulations in Europe were introduced, then yet again in 2008-2009 during …
Blogging is a powerful way to boost SEO and raise your industry profile. In 1996, Bill Gates wrote an article about the new opportunity the Internet presented regarding the sharing of information. Though the article focused primarily on how companies …
