Dealers need to find a role in this new mobility ecosystem. For most people in this country, owning a car or truck is a given. It’s not just a matter of choice; it’s a necessity. According to the most-recent annual …
Chinese auto dealers are exploring many of the same issues as their Canadian counterparts. On behalf of the New Car Dealers Association of BC (NCDA) and our national Canadian Auto Dealers Association (CADA), I recently travelled to China at the …
It’s anything but slow and steady for the introduction of new vehicle technology It’s the new year, which typically means it’s time for prognostications about all we have to look forward to in the year ahead. In terms automotive technologies, …
Many dealerships are “digital deserts” but with some planning and strategy you can weave in powerful digital signage content throughout your facility We have been hearing about the in store digital revolution for years now. Many dealers have invested to …
You can’t open any automotive blog, trade journal or website without reading something about we need to change the way we buy and sell cars. I think it’s time to stop dancing around at the edges of the status quo …
Dealers trying to navigate the future of auto retailing can be sure of one thing – it will be a wild and wooly roller coaster ride It seems though you cannot escape the barrage of “experts” predicting the demise of …
The 5th annual CADA Summit is fast approaching and the Canadian auto dealer team is eager to take in this year’s event. Our team has provided gavel to gavel coverage of the first four events, and we compiled our list …
Chuck Seguin: Canadian auto dealer columnist Chuck Seguin offers his thoughts on the highlights from the the 2017 CADA Summit. When he wasn’t taking in the presentations, Seguin also conducted video interviews with a number of dealers at the event. …
Millennials will soon be your biggest group of customers. Are you ready to serve them? The first production Model T rolled off the assembly line in 1908. This is the car that everyone remembers because it was, and remains, a …
New research yields some interesting findings about buying habits. Dealers would be wise to take heed. There is a lot of hype in the media these days about emerging automotive technology. The subject that seems to be getting most attention …
Want to keep customers happy? Keep them fed! A stale bagel. A lukewarm k-cup coffee. The universe of dealership food is neither wide nor enticing. Which is strange since the best way to get people to return to anywhere is …
Treat customers with respect, and they will come back It takes patience and special skills to excel at the customer service game. Working in the customer service industry could be one of the biggest challenges in your life. Regardless of …
