Follow these handy tips for preparing your facility Electric Vehicles (EVs) are a big part of your future. By some estimates, they will represent 35 per cent or more of new light duty vehicle sales by 2040. Every auto manufacturer …
Reflecting on changing consumer expectations in the digital era Earlier this fall, I attended the 11th Annual Google ThinkAuto conference in Toronto. Held at Massey Hall, the event had all the makings of a really cool concert, including a last …
How to have conversations with customers about fuel efficiency This statement from The Telegraph, a major U.K. newspaper, caught my attention recently: “Is there a car buyer left in the country who believes the official fuel economy numbers?” It’s a …
Consumer preferences are changing, and our business models must match Over the past few decades, shock waves have hit our beloved industry that drives or promises to drive change. It seems to me that we are, once again, on the …
Automotive technology has come a long way We’ve been hearing a lot lately about disruptive technologies. But the fact is, automotive technology doesn’t change overnight. Even if some new feature such as autonomous capability may seem disruptive when it arrives …
Treat customers with respect, and they will come back Respect is the backbone of customer service. Respecting your customer is really just about treating them the way you would like to be treated. It’s a known fact that before we …
How The Car Girls helps dealers make more money Janis Showers was in the middle of a service-call training session when one of the managers at the dealership had a better idea. “Can’t you just make the calls? Can’t you …
Fatal Tesla autopilot crash has forced a face off with reality. Autonomous cars — those that truly drive themselves — are coming. On that point there is little argument. But they aren’t here yet, in spite of much media hype …
Growing interest means more opportunities for dealers to capitalize on EVs. In June, I had the honour of attending the world’s largest electric vehicle (EV) conference, Electric Vehicle Symposium & Exhibition 29 (EVS29) in Montreal. This year’s conference showcased new …
Having a positive attitude can make a lasting impression on your customers Customers may not remember the colour of the shirt or tie you wore or the exact words you said, but they will remember your attitude. Projecting a positive …
Competition heats up between Ontario and Quebec on climate change I can’t remember what grade I was in at school when I read Hugh MacLennan’s 1945 novel Two Solitudes. Nonetheless, the book made an impression and provided a greater appreciation …
Dealerships that have strong management, a long-term vision and a succession plan might have a higher worth. It continues to amaze me that many of the dealers I speak with still do not have a reliable succession plan. This holds …
