Canadian dealers would be wise to learn the lessons from their U.S. counterparts A few years ago, I had the privilege of traveling to Cape Town, South Africa through an organization that supports Canadian athletes in their quest for Olympic …
“As the baby boomers like me are retiring, they will spend whatever it takes — and they’re the wealthiest generation in our country — to make themselves live an enjoyable life in their retirement years.” — David Rubenstein, Co-Founder, The …
Celebrating 75 years of excellence with the Canadian Automobile Dealers Association Over the past summer all Canadians have been celebrating Canada’s 150th anniversary of Confederation. Festivals and celebrations of all shapes and sizes took place on and around July 1, …
Winning the game both on the field and in the showroom depends on the right mentality Early in 2016, I decided to go back to coaching and accepted the Head Coach role for a Midget AA Boys hockey team. For …
Seeing is believing that virtual reality will play an important role in retail There was nothing external to distinguish the room from the hundreds of others deep inside Ford’s Dearborn engineering and design complex. Stepping inside, it didn’t seem unusual: …
From within and without, technological, regulatory and social disruptors have got dealers thinking — a lot We are fortunate to be involved in a great industry. Each and every day is exciting, challenging and rewarding. Sometimes, though, it can be …
Government, property owners and employers all have a stake in the EV economy The rise of the electric vehicle (EV) over the past few years is changing the auto industry profoundly, with many major auto manufacturers focusing their attention on …
Governmental initiatives to put more electric vehicles on the road is well-intentioned but economically, technologically and socially premature The Federal government recently announced it had established a Federal Advisory Committee to assist it in establishing a Zero Emission Vehicle strategy …
What customers feel may be more important than what they think — are dealers asking the right questions to engage them? A recent article in the Report on Business caught my attention. It was an interview with Joe Natale, the …
For customer information to positively impact your business, it must be “intelligent” Our major banks have been in the news recently for doing something with very negative connotations that we in the auto industry do all the time: “upselling”. Upselling …
3D Printing could revolutionize the way auto parts are made While autonomous driving aids and connectivity are dominating the automotive product news these days, there’s another nascent technology that promises to be just as disruptive on the manufacturing side of …
A new Canadian auto dealer video series offers different perspectives from industry insiders As winter turns into spring and people begin to breath in the fresh air and feel the warmth of the sun on their faces, auto dealers have …
