The right stuff
Hiring and training tips for dealers to find — and retain — sought after talent Without a doubt, employees are the most important and valuable assets of a company. From my years of experience, it’s the people that make a …
Category: Columns
Park place
Dealers are eager for more showroom traffic, but are they making it easy for customers to find a place to park? All high-end hotels have it — a “jewel case” of premium parking spots at the entrance. The glimmering row …
Avoid gender bias with women buyers
Car dealers who underestimate their female shoppers do so at their peril The auto industry has typically been considered to be a male-dominated sector for decades. From the production line to auto service to dealerships, the automotive sector was primarily …
Trump, people power and transitions
Musings about the new president, disruption and the changing of the guard I was fortunate enough to attend, and participate on a panel discussion at the 2017 Canadian Automobile Dealers Association Summit held on February 15th, which was, coincidentally my …
Secrets to success: engagement and community
How F&I provider LGM supports its employees to benefit customers Strong employee engagement is the key for a successful finance and insurance supplier if they want to satisfy OEM, dealer and customer needs, says Drew Collier, President of Corporate Services …
Quebec takes the road less travelled on zero emissions
Automakers agree with the goals, just not the approach of some governments. By the time this column is published, we may actually have the regulations for Bill 104 in Québec, otherwise known as “An Act to increase the number of …
Are we facing revolution or evolution?
Some say we’ve seen this all before. But this time, it really is different. I first wrote about this topic in 1995–1996. Then again in 2003 when Block Exemption regulations in Europe were introduced, then yet again in 2008-2009 during …
Share your voice
Blogging is a powerful way to boost SEO and raise your industry profile. In 1996, Bill Gates wrote an article about the new opportunity the Internet presented regarding the sharing of information. Though the article focused primarily on how companies …
Is technology threatening the concept of car ownership?
Dealers need to find a role in this new mobility ecosystem. For most people in this country, owning a car or truck is a given. It’s not just a matter of choice; it’s a necessity. According to the most-recent annual …
China visit shows we have lots in common
Chinese auto dealers are exploring many of the same issues as their Canadian counterparts. On behalf of the New Car Dealers Association of BC (NCDA) and our national Canadian Auto Dealers Association (CADA), I recently travelled to China at the …
What lies ahead for vehicle tech in 2017?
It’s anything but slow and steady for the introduction of new vehicle technology It’s the new year, which typically means it’s time for prognostications about all we have to look forward to in the year ahead. In terms automotive technologies, …
Tips for digital signage success
Many dealerships are “digital deserts” but with some planning and strategy you can weave in powerful digital signage content throughout your facility We have been hearing about the in store digital revolution for years now. Many dealers have invested to …
