New websites and programs are targeting auto retail industry A dealership is only as strong as its people. From sales people to service technicians, hiring the right employees can be a challenging process, one that requires an investment in time …
In their zeal to win votes, many politicians don’t appreciate policies that impact car dealers As I write this, the Ontario Progressive Conservative party has thrown out not only its leader but also its well-crafted policy platform for the upcoming …
Dealership performance can improve if dealers focus on leading and not doing I am very fortunate to have the regular opportunity to speak confidentially to auto dealers about their businesses. I consider this an honour and a vote of trust …
How a travel incentive provider is using vacation programs to help dealers entice customers and differentiate themselves from the crowd Dealerships that struggle to stand out among the crowd risk losing new and returning customers, along with any chance of …
If Trump tears up NAFTA: what does that mean for Canadian car buyers? For many readers, the impacts and implications of trade agreements on your businesses may not be easy to discern. In observing the news for the last many …
Face to face communications are effective. So use video to meet more people In the digital age, there is a tool for every phase of the sales funnel — including closing. But the truth is that a face to face …
There’s no need to go on about how things are changing in the consumer world — we all know that and accept it. But, so what? What should we do about it? I’d like to highlight three areas where I …
Lots of new features and reasons to celebrate the industry Western Canada’s biggest celebration of the automobile, the Vancouver International Auto Show, is happening March 28 to April 1 at the Vancouver Convention Centre West, bringing over 400 new vehicles …
Never has technology played such a dramatic role in our industry From the very beginnings of the automotive industry, technology has been the driving force behind its advancements, with a little help from periodic styling shifts along the way. Never, …
You can avoid embracing the digital age. But I wouldn’t recommend it. As I prepared to write this column, my first for 2018, I read through my 2017 submissions, looking for some inspiration and reflecting back on some of the …
2018 predicted to be a strong year for buy/sell activity For most, generally speaking, protecting one’s investments, preserving one’s capital and protecting long-term family security becomes more important as one gets older. This is especially true when the view of …
Car companies are increasingly open to partnerships to help spur new ideas This year’s consumer electronics show was more about vehicle capability than anything else. The auto industry barn doors have been propped wide open, not to let what’s inside …
