Our columnist experiences two next generation retail experiences and reports on his findings. We’ve been living in the true digital age for at least ten years now. Almost everyone has a mobile phone that has more capabilities than computers, laptops …
The government clarified its ZEV policy, but questions remain about how effective it will be at achieving its objectives. In the March 19 federal budget, the Liberal government, as expected, announced a federal incentive program of up to $5,000 for …
A glimpse down the road reveals dealers have as much opportunity as risk. Automotive retail is a fascinating business. Not many people outside our industry understand that. It’s complex, vibrant and exhilarating. Get some of our industry in your blood …
If they act now, dealers can position themselves to compete in the new automotive retail ecosystem. In our last column, we made the case that mega-trends — which dealers have very little control over — are threatening to disrupt the …
Is there a recession on the horizon? Evidence suggests that a typical period of economic recovery and expansion last anywhere from 12 months to 10 years. It has now been a decade since the last economic contraction, explaining partly why …
Confusion over EV terms and technology remains We’ve all heard it, ad nauseum: the future of mobility is electric. You may even have seen it in this column. If so, let me refine that statement just a little: the future …
Canadian auto dealer is proud to introduce a new columnist who will be sharing his expert insights on new mobility trends that will be impacting dealers, consumers and OEMs. There’s something interesting about industry disruption, you can almost always see …
Slowing sales tell only part of the story. Population growth and other changes could fuel more growth. Those who have been in the automotive industry for any length of time know that the industry is a cyclical one and all …
Next-generation dealership management systems can provide auto retailers with a number of benefits, and can ultimately help them save money Any automotive dealership that is looking to break free of the status quo has already invested in a dealership management …
This is a bit of a simplistic question, in that there’s much more to the management of the customer experience these days than just customer satisfaction. But satisfaction is still the foundation of the customer experience. It’s the complexity and …
New transportation models will help determine which dealerships provide the consumer access, and in so doing will drive a dealership’s decision to buy, sell, or hold Today’s hot topics are surrounded by uncertainty. That uncertainty is running rampant in the …
How one company helps dealers leverage data to make more informed decisions about their digital ad spending Car dealers spend a significant amount of money on digital advertising. But not everyone is keeping tabs on their advertising attribution, nor are …
