More dealerships are responding to the customer demand for an improved car buying experience Technology and innovation in the auto industry have advanced by leaps and bounds in recent years, all of which has contributed to improved safety, performance and …
Never ignore the role of emotion in the buying process We live in a time where data and information are at everyone’s fingertips. This is a very positive thing for the most part, but it can lead us to forget …
“Never before, in the history of humanity have we allowed a machine to autonomously decide who should live and who should die, in a fraction of a second.” Bit by bit, the technical challenges of autonomous/self-driving cars are being met, …
Quorum Information Technologies focuses on revenue generation for dealers Continuous improvement is the name of the game for Quorum Information Technologies. The Dealer Management System (DMS) software specialists say they work hard to give their XSellerator DMS solution a distinctive …
When people need a helping hand, car dealers are always there We are fortunate to live in a province and country where volunteering and support of charitable causes are not uncommon. In communities across British Columbia, when a hockey tournament …
In our topsy turvy world, we must remain true to our core values and serve our customers With all the goings on, some involving NAFTA, tariffs and changes in governments, uncertainty permeates in the air. Virtually all walks of life …
Change now moves so quickly it can catch us all off guard In everything change is inevitable — usually being more iterative than instantaneous. While this remains the case in the automotive world, the space between what was and what …
Hydrogen-fuelled Fuel Cell Electric Vehicles were once considered the logical successor to gasoline-fuelled vehicles Twenty years ago, hydrogen was widely hailed as the fuel of the future. And hydrogen fuel cells were touted as the ideal powerplants for our future …
How many times have you heard the words “customers don’t like to be pressured to buy”? I’ve used those words myself many times when talking to dealers and manufacturers. But I’ve also had a long-standing, nagging scepticism that the research …
I have a 1994 Jaguar XJS that has been off the road for the past year and stored in my garage. I recently had it towed to a Canadian Tire store near my home (there’s no Jaguar dealership anywhere near …
There have been plenty of airplane rides for me in the past few weeks. This time of year holds a number of important industry events, and the Canadian auto dealer team makes sure we cover off our fair share. I …
Catering to their needs by increasing the digital and personalized aspect of the sales process, while also optimizing for mobile, will benefit more than just the customer Since the introduction of the automobile more than a century ago, automakers and …
