*Pi**ed off Handling problems with the correct mindset can improve the effectiveness of good process and good training in your dealership. By the time this column is published, our federal election will be over and I suspect there may be …
A study looks at drivers from around the globe and how they feel about stepping behind the wheel of an autonomous vehicle. While much of the hyperbole about the imminent arrival of self-driving autonomous vehicles (AVs) now seems to have …
The highs, the lows, and the misconceptions of travelling from one province to another and back in an electric vehicle. The New Car Dealers Association of BC (NCDA) is regularly asked questions and provides public comment on any number of …
Environmental responsibility is important to consumers across the globe. They’re starting to walk the talk, and dealers who choose to ignore doing their part risk the impact of going against consumer values. We have all lived through down business cycles …
The knowledge of who your current and prospective EV drivers are will be a strategic piece of insight for dealers. One business mantra you’ve most likely heard before is this: Know your customer. Most businesses think they “know” their customers…but …
Why Penske’s move and the opportunities it presents are something dealers need to be aware of. Something very interesting quietly happened in late October that may or may not have caught your eye: Penske Corporation has now set up and …
An Ontario-based company is using photos, videos, and text-messaging to add efficiency, trust, value, and speed to your service department to improve the customer experience and help boost sales. With Canadian auto sales down nearly every month this year, according …
SCI’s Jeremy Wyant steps in to discuss the millennial generation’s impact on the automotive business. Believe it or not, millennials are buying cars, a crazy thought based on most articles you read about this generation, which usually goes something like …
There aren’t many dealerships around today who don’t recognize the value of their customer base. But not all treat that customer base as an asset in the same way they their “hard” assets. Think of your customer base in the …
Small parties will play key role in uncertain election outcome. With the election called on Sept 11, all federal parties are getting their campaigns into full swing. Prime Minister Justin Trudeau dropped the writ for a 40-day campaign and launched …
Charging time is the final hurdle for electric vehicles. To many who predict future technology trends, it is already accepted as inevitable that electric vehicles (EVs) will obsolete those with internal combustion engines. The big question remaining is, “when?” There …
Dealer principals are tasked with navigating uncertain waters, and leaning on trusted advisors is a wise course of action. Over my career, in which I have dealt with car dealers and other entrepreneurs, I have noticed that many are lonely. …
