International cooperation is much needed now, and with a new president in the White House, the need is even greater. It’s not news to anyone that the Canada-U.S. relationship has not been at its “peak” over the past four years. …
Customer trade-ins are often the most fumbled aspect of a dealership’s showroom and online sales process. Many sales consultants admittedly dread the entire appraisal process and the “walk of shame” across the showroom floor to deliver a trade-in value to …
We are no longer selling. Instead, the consumer is buying and digitization is the engine we need to boost auto retail to the next level. 2020 turned out to be a year of accelerated digitization, created by the need to …
A decision by the FCC suggests our autonomous future may be intrinsically linked to the future of 5G technology. A recent decision by the U.S. Federal Communications Commission (FCC), which went largely unnoticed in the volatile political environment surrounding it …
Carbeeza wants to connect dealers with consumers, and consumers with financing options. As consumer expectations for a faster, smoother, and more digital car-buying process firmly takes root amid the pandemic, companies like Carbeeza are using the efficiency of an app …
Bringing a global perspective to Canada’s changing automotive landscape. Despite the long cold winter and a harsh second wave of the pandemic, I am joyful to be home in Canada again. This is not to say I didn’t enjoy my …
The importance of supporting automotive industry employees and new entries in the sector should not be ignored this year. 2020 was a year that brought forth many surprises, unexpected changes, and challenges. As we enter into the second month of …
The crisis is far from over, trends from 2020 are likely to spill over into 2021, and COVID-19 will inevitably continue to be a catalyst for change in our industry. As I write this column, the clock ticked down on …
Looking ahead, it’s going to be a year of shifting sand and changing tides. But dealers are used to that. After a dreadful 2020, Canadian automobile dealers are looking for better days ahead. Our business, as we knew it, shifted …
“Over-the-air-updates” will become an expectation among future car buyers raised in the latter part of the digital age and beyond. Much has already been written about the potentially negative impact of online sales on the future of the traditional auto …
The impact of the COVID-19 crisis on numerous industries has been severe, but the automotive sector has proven resilient in its market. As I am writing this, we have recently welcomed the new year and many of us are reflecting …
Five key trends observed in 2020 that may spill into 2021. Isn’t it wild? 2020 is over, and oh man, what a year it was! During this time I discovered that haircuts are overrated. My need for a haircut always …
