The government will present its Budget 2021 in April. Let’s hope it focuses on Canada’s economic recovery, rather than trying to quickly raise money through new taxes to help pay off the national debt. It is not news to anyone …
There’s lots of chatter about EVs, and some of it paints an inaccurate picture of the industry’s views. There was an article with the above-noted title written by a staff member with the Union of Concerned Scientists in the United …
Part 2 of 2 When it comes to trade-ins, embracing and updating your in-store and online sales process can represent one of your biggest opportunities for improved trade-in acquisitions and an improved customer experience. Fumble Many dealerships appraise the trade-in …
Your main focus and commitment should still centre around offering thoughtful and transparent customer service. As the automotive retail sector continues to navigate its way through COVID-19, many aspects of how we do business have changed as part of our …
A number of automakers are proponents of eFuels, also known as synthetic liquid fuels. That the future of the automobile not only will be, but must be electric, is now dogma. It’s bombarding us from all directions — through the …
Dealerships selling EVs may need to take a lesson from NHL teams. Is your dealership an authority on electric vehicles? If so, ask yourself this: Is it your store, or is it the EV experts in your team that provide …
The relationship between dealer and buyer is less about selling and closing, and more about facilitating the customer’s acquisition of a new vehicle. We can’t open a newspaper (correction, open our mobile news feed) these days, let alone the pages …
Tires have evolved to offer a range of options and possibilities, increasing reliability, safety, and offering the potential to reduce our environmental footprint. Often when the topic of technology in the automotive industry emerges, what follows is a focus …
We reached out to two general managers of award-winning EV dealerships to better understand the ingredients to their success. Federal government rebate and incentive programs, which vary in each province, are clearly growing customer demand for electric vehicles (EV) — …
Resiliency and an innovative spirit will help us get through whatever difficult situation is thrown our way. At about half-way through the first quarter of 2021, are things any better than the very challenging year of 2020? Last year was …
International cooperation is much needed now, and with a new president in the White House, the need is even greater. It’s not news to anyone that the Canada-U.S. relationship has not been at its “peak” over the past four years. …
Customer trade-ins are often the most fumbled aspect of a dealership’s showroom and online sales process. Many sales consultants admittedly dread the entire appraisal process and the “walk of shame” across the showroom floor to deliver a trade-in value to …
