How can dealers manage the new subscription-based upgrade model without alienating consumers? Herbert Diess, former CEO of The Volkswagen Group, commented at the end of June that global revenues for the automotive industry are forecast to reach circa CAD $6.5 …
Many forces are driving electric vehicle interest much higher. Is the industry ready? I’ve always looked at the timeframe for the transition to electrified transportation through the lens of “it’s happening faster than the industry believes it will, but slower …
Ongoing challenges require careful communication with consumers Whether you’re a salesperson, sales manager, or general manager, working at a dealership has many challenges that have become common over the past two years. In some respects, it may seem like Groundhog …
Understanding the mentality and process of how F&I managers approach getting deals financed will help you understand how to lead them to embrace new technologies When implementing any change, you have to really assess the people that are being impacted …
Will BEVs be just a short-term solution? After more than 135 years, the “ICE-Age” of automobiles—the Internal Combustion Engine age—will come to an end by 2035, if currently proposed regulations in Canada, and much of the developed world, all take effect. …
Dealerships who don’t provide a great test drive experience are missing sales opportunities The vast majority of test drives in Canada do not have a sales consultant present in the vehicle. Is this considered “great salesmanship,” or a new habit, …
Dealers are making money but this isn’t the time for standing still Amidst all the chaos in the world today, quite surprisingly, the atmosphere at most Canadian car dealers is one of calm. Despite the prolonged and continuing supply …
We are old enough to remember when economists, sociologists, and futurologists alike, predicted the end of the long hours culture in favour of a new utopia called the “leisure society.” The argument ran in the 1960s and 1970s that technology …
What to think about when buying a business I’ve often felt that leaders in the retail automotive space are the most entrepreneurial people in business. They are self-motivated and driven, communicative and resourceful. Most importantly though, their ability to be …
As dealership leaders we train and coach our sales consultants to ask a myriad of qualifying questions so that they gain a better understanding of a customer’s needs and wants in a newer vehicle. There are, however, two questions that …
Better to be safe than sorry when it comes to tax compliance. Here are some tips This article was written in April, 2022, and at this time of the year, everyone in the country is thinking about taxes—personal taxes, corporate …
Is there any hope of EVs achieving price parity with ICE vehicles? Read any article or survey on why customers are reluctant to buy electric vehicles, and three primary reasons will almost certainly top the list: driving range, charging time …
