Ontario-based DealerAI launched an AI chatbot that aims to achieve automation with customer service and provide timely, accurate, and consistent answers to consumers Canadian auto dealer talked with Baris Akyurek, the Director of Marketing Intelligence at AutoTrader, which released first …
Some people in your dealership might fear artificial intelligence and machine learning tools, but they are already widely in use whether you recognize them or not. In the last two columns in this space, we took a deep dive into …
A Canadian F&I warranty provider aims to improve the vehicle ownership experience through the chemical products it blends and manufactures. Dealers may remember the story of an F&I warranty provider that, during the early stages of the pandemic, retooled its …
It will be even more important as consumers get behind the wheel of their first electric vehicle. An image of a VHS tape player with a digital clock flashing zeroes might not have much significance for many of today’s car …
Things are rarely all good or all bad. Let’s take a look at how things are shaping up this year. As I write this article in early March, some influences in our world are improving, others hopefully will improve, and …
As vehicle inventories slowly return to a new normal over the course of this year, dealership competition will again intensify. The focus over the past two years of the pandemic has been the creation of e-lead/digital sales processes. Finance Pre-Approval …
Use these simple formulas to help you assess which strategies will truly pay off. “The Time Value of Money” is a classic concept in financial management. It states that a sum of money is worth more today than the same …
More charging infrastructure is needed to meet EV sales targets, but Canada’s basic infrastructure needs an overhaul too. Given that a lot of my recent columns, which have focused on vehicle electrification and the challenges around reaching Canada’s (and Quebec’s …
It’s not about headlines and catchphrases. It’s about business success Fostering a diverse and welcoming dealership environment not only ensures that the entire team feels seen and heard, but it can also offer many other benefits for the business that …
There will soon be more charging locations than gas stations. Imagine that. While the past two years have been a rollercoaster ride for the automotive industry as a whole, there is one corner of the industry where things have been …
What can Canadians learn from the European experience with selling electric vehicles? The Canadian auto dealer team asked me to reflect on lessons learned from the growth of electric vehicles (EVs)—battery electric vehicles (BEVs) and plug-in hybrids (PHEVs)—over recent years …
Global disruptions pose many challenges, but dealerships have to continue to adapt Two years into a pandemic that continues to surprise and disrupt the world, the auto industry, like so many others, is grappling with a host of complex challenges …
