The F&I experience needs to be more open, to allow consumers choice Transparency appears to be at a premium in the automotive industry. We need more and we need it now. At stake is our industry’s reputation. Transparency boosts that. …
National Bank of Canada credits commitment to environmental, social and governance principles for success through the pandemic The pandemic was instrumental in bringing out the essence of many companies, both positive and negative. For organizations that have fostered a culture …
I recently have had many discussions surrounding the fact that there seem to be more jobs than workers to fill them. Virtually every dealer I speak with is looking for people and can’t find them. Many years ago, there was …
The title for this column may be a bit anachronistic given that for a lot of modern vehicles there are no more “gears” per se. It’s probably obvious, however, that if you did have gears in your vehicle’s transmission, or …
Today’s new salespeople want to work differently. Are you creating the environment they seek? Millennials (born 1981-1996) and Generation Zs (born 1997-2012) are not lazy, lethargic, entitled and directionless; and the more the leaders of an organization think this way, …
Here are a few handy tips to closing your books within five business days What makes a solid accounting team? Most would say their ability to close the month within a reasonable time frame. OEMs require financial statements to be …
Every level of government faces the difficult challenge of finding the resources required to fund the many needs and wants that society demands of them. However, governments must always be mindful that there is only one taxpayer. They don’t differentiate …
It is not an overstatement to suggest that today’s electric vehicle renaissance owes its existence to the development of the Lithium-ion (Li-ion) battery for use in portable consumer electronics devices. Its first commercial application was in a Sony camcorder in …
How can dealers manage the new subscription-based upgrade model without alienating consumers? Herbert Diess, former CEO of The Volkswagen Group, commented at the end of June that global revenues for the automotive industry are forecast to reach circa CAD $6.5 …
Many forces are driving electric vehicle interest much higher. Is the industry ready? I’ve always looked at the timeframe for the transition to electrified transportation through the lens of “it’s happening faster than the industry believes it will, but slower …
Ongoing challenges require careful communication with consumers Whether you’re a salesperson, sales manager, or general manager, working at a dealership has many challenges that have become common over the past two years. In some respects, it may seem like Groundhog …
Understanding the mentality and process of how F&I managers approach getting deals financed will help you understand how to lead them to embrace new technologies When implementing any change, you have to really assess the people that are being impacted …
