Dealer groups often act as “frenemies” instead of allies. It’s costing you money. One of the significant advantages of a dealer group versus a single-point dealership is the ability of the group to centralize many of its resources and initiatives …
This issue marks an important milestone — but one that I’d just as soon not write about. It will be the last column penned by our Tech Talk columnist Gerry Malloy. He’s hanging up his pen. Gerry has been an …
Consumers seem to be adapting to unpredictability, which could be a good thing Recently, there has been a lot of interest, shared by both business owners and ordinary citizens, in regards to where the Canadian economy is going. The end …
Optimists and pessimists have a lot to consider in the days ahead As we peek around the corner to get a glimpse of what could possibly lie ahead, I think of the saying “is that light at the end of …
The windy, turbulent evolution of driver-assist technology Since its inception well over 100 years ago, the automobile industry has been an innovation leader. From the steam engine to the internal combustion engine to the automatic transmission, innovation drove the sector …
One point of contact for sales and F&I taking hold It is said that the only constant in the automotive industry is change, and the way customers are buying cars is no exception. Before the pandemic we talked about this …
Hydrogen always seems to be the Bridesmaid never the Bride technology Over the 17 years this column has existed, few subjects, if any, have been its focus more often than hydrogen (H2) as an automotive fuel, either for use electrochemically …
U.S. emissions changes shift the need for an EV mandate in Canada I have a dog, like many of you do. Fortunately my dog is not one of those that loves to bark at and chase after cars. Nobody …
It should be a no-brainer to attract high-energy and motivated people into auto retail careers As we slowly emerge from another winter, dealerships across Canada will be hiring salespeople for the spring market and hunting for “The Next One.” However, …
Many dealerships don’t like audits but they are a necessary part of the business Many dealerships in Canada are going through their year end audit right now. It happens every year and, for some reason, has historically been assigned a …
Additional technology is no match for old fashioned personal customer service Service Advisors are probably one of our most valuable resources, however the job continues to be one of the lower paying and most stressful in a dealership. We continually …
Exploring the tools available to a dealership are key aspects of retaining customers As we make our way through the early months of 2023, the new automobile sector continues to face significant challenges—that primarily come in the form of supply …
