Study finds 76 per cent of dealers already had or will be integrating AI into their dealerships within three years. For years, the finance office in dealerships across the country has remained, for the most part, a bastion of tradition, …
A little care, attention and praise can go a long way in boosting morale and retention. Finally, you have hired what seems to be the right person and they showed up on day one. Now what? Ask yourself what does …
Customer loyalty can mean a steady supply of highly profitable sales now — and in the future. As our sector turns the corner from the pandemic and accompanying supply chain issues that have plagued the sector for many months, never …
Let’s take a closer look at the bottom line return from leasing vs. financing. According to industry figures, lease penetration nationwide has dropped from 35 per cent down to 20 per cent, the lowest level in the history of leasing. Leasing has also not …
Economic uncertainty and supply disruptions are impacting consumer behaviours. Recently, there has been a lot of interest by journalists and news outlets on the topic of vehicle pricing in Canada and the underlying effects of the increased interest rates. Acting …
Dealers need to borrow cash to run their businesses, but not all loan types are the same. Dealers need access to a ton of capital, and I mean a ton! Think about it, no dealership is sitting on enough cash …
The automotive world can learn a lot from how other industries consistently deliver amazing guest experiences. Six years into my career, I made a significant pivot—from Xerox and the world of office printers to automotive when I joined the …
Government policies and economic twists and turns are disrupting our industry. If you are a dealer and are looking at the title of my column for this month you might be thinking that I have got the wrong end of …
Showing customers how used vehicles are appraised can help avoid negative experiences. For both customers and Sales Consultants alike, the final presentation and discussion of the trade-in appraisal number is often the most awkward, nerve-wracking and contentious part of the …
More consumers are struggling with debt and higher interest rates. There are still ways to help them find the credit they need. In the automotive industry we know that shift happens. Our economy is skidding into uncertain times and many …
As the industry returns to a more normal state, dealers will have to adapt and adopt some of the best practices from the pandemic. As we move past the midway point of 2023, it’s important to take stock of how …
Words for the wise as dealers navigate the murky waters ahead. As I was driving to a meeting this morning and listening to Squawk Box on CNBC, they were discussing the current state of the economy and what could lie …
