The best F&I managers have a unique set of skills: business focused yet super customer focused A day in the life of a business manager, much like the iconic Beatles song, is often like a pendulum swinging between different personalities. …
Navigating the promise and perils of lower electricity rates As we work towards a future with a universal adoption of Zero Emission Vehicles (ZEVs), recent studies paint a dichotomous picture of the impact on electricity rates. On one hand, a …
Chinese automakers are eyeing North America but trade agreements make it more complex to navigate The 2024 CADA Summit was an event filled with fascinating and insightful speakers that offered us, the viewers, new and original perspectives on the principal …
With more shoppers tire kicking EVs, the industry has to be ready to provide accurate and useful answers Disruption is feeling like a highly overused word of late. The business media, as well as more than a few LinkedIn members, …
Your customer’s journey begins with the Service Appointment Recently we were doing training in a boardroom on the second floor of a dealership that had a huge window overlooking the showroom floor and service reception. We had a discussion about …
In the first quarter of any given year, we are often asked by Sales Managers, General Manager and Dealer Principals alike, “What should be the focus of our variable training this year?” The question is also designed to ignite a …
Machine learning is part of our operations. But we need to build proper safeguards to deliver a great experience. I really like this time of year. It’s when pundits from many walks of life opine on where our automotive business …
Managing time is the secret to an exceptional customer experience The research is complete, and the studies have been released! The customer experience related findings of the 2024 CDK Global Friction Points Study and the 2023 Cox Automotive Car Buyer …
There was a lot of talk at Ottawa’s national summit but now it’s time for action There are two answers to the question raised in the headline of this article. The first answer is “yes”, because after a lot of …
Being a steady partner pays off in the end for auto lending giant Whether it comes to your floor plan financing, or getting loans approved for vehicle buyers, being available and dependable for dealers is the name of the game …
Observations on the global changes that will impact Canada: Part 2 of 2 In Part 1 of our special report on the Global IAA Mobility conference held in Germany, we took a look at the major players and their ambitious global growth …
NCDA cautiously optimistic about 2024 but ZEV mandates remain long-term concern 2023 was a year in which the new vehicle sector faced a number of successes and challenges, and while we are cautiously optimistic about 2024, it doesn’t take a crystal ball …
