The Vancouver International Auto Show 2024 exceeded expectations and broke attendance records It was four long years without the Vancouver International Auto Show (VIAS), and now that the curtain has officially closed on the 100th edition — what a spectacular return to …
Dealers are facing one of the most uncertain periods in their history. Time will tell how it will unfold. Stay vigilant. The challenges facing automobile dealers are increasing at an alarming rate. The forces of nature that historically impacted automobile …
Planning for growth in the retail automotive space requires assessing the risks you might face Professional boxer Mike Tyson has a famous quote: “everyone has a plan until they get punched in the mouth.” I love this one. To me, …
Will there be electric tears shed in our ZEV showrooms? Yes, we are moving to a zero-emission vehicle (ZEV) future, which is clearly the right thing to do for the planet. But what is the average consumer likely to see …
Express Service at dealerships often fails. Follow our advice for greater results We have, in previous columns, discussed appointments, being prepared for the customer’s arrival, and service reception. We thought this would be a good spot to introduce Express Service. …
Some dealership groups boost training results by creating their own auto group university You spend thousands of dollars each year for technician training, sales training, management / leadership training, customer experience, software training, safety training and more. Some dealer groups …
Critics of government investment in Canada’s auto industry are being short-sighted I am really perplexed about how some Canadians, for politically motivated reasons or otherwise, continue to want to find fault with our attraction of more than $40 billion in …
The power of delivering a personalized customer experience within your dealership In today’s world, a level of personalized service has become the norm. In fact, according to Zendesk’s CX Trends 2024 report, 76 per cent percent of survey respondents said they expect …
Québec’s surprise decision to remove ZEV purchase incentives risks slowing down EV adoption Recently, the Québec Government has announced its progressive removal of the ZEV purchase incentives known as Roulez Vert in the Belle Province. This came as a shock …
Bank says dealers are missing non-prime opportunities Many dealers are missing out on closing deals with the one-third of Canadians that Equifax Canada reports now find themselves in the non-prime lending space. “Many franchised dealers are not really paying close …
Building a domestic supply chain can help secure Canada’s role in an EV future The Canadian automotive industry, emerging with renewed energy following the pandemic and resulting supply chain disruptions, is inevitably moving towards a future dominated by electric vehicles. …
The game has changed, and dealers need to adapt their approaches to the new market realities During the inventory shortages of the pandemic, the sun was shining on used car operations in dealerships and they were certainly making hay. We …
