Until EV demand soars, they will be more costly to produce. Ihad the opportunity to attend the Management Briefing Seminar (MBS) hosted by the Center for Automotive Research (CAR) in Traverse City, Michigan in early August. It had been …
Using more digital tools is making dealerships more vulnerable to fraud and identity theft. The automotive industry is increasingly finding itself under siege by a growing trend of fraud, particularly through the use of fake IDs to purchase vehicles. This …
Mid year check up for used car financing As we navigate through 2024, the automotive financing landscape is heavily influenced by persistently high interest rates, significantly impacting the used car market. Despite recent rate cuts, interest rates for automotive remain …
BC’s strategy in the national battle against auto theft is working, but vigilance is required In May, the federal government announced a National Action Plan on Combating Auto Theft, signaling a step towards addressing this escalating problem across Canada. The …
Part 1 of our 2 part series on a modern discovery process and the benefits of adopting an Express Purchase Experience The truth is that showroom sales processes across North America have deteriorated and regressed in the post-pandemic auto industry. …
A look at what the top leaders within a dealership do to contribute to its success Do you ever think about what your “C-Suite” executives do every day? You see them all the time, walking around your dealerships, shaking hands …
Avoid the hot potato dispatching process that doesn’t work for anyone During our dealer visits and our own experiences, we have seen many ways of dispatching work to the technicians and apprentices. We want to reiterate what we mentioned during …
Shifting to a customer experience focused mindset is key but getting there won’t always be easy In the previous issue, I mentioned the importance of inspiring teams to adopt a customer experience focused mindset. Shifting a mindset dealership-wide can require …
How politicians in Ottawa understand and perceive the auto theft crisis Over the past weeks, CADA has been publicly supportive of the government’s introduction of measures, in the recently delivered 2024 federal budget, aimed at tackling auto theft. Like every …
Inconsistent public policy measures leave Canada vulnerable as China ascends Earlier this year, I had the opportunity to participate in the SAFE conference in Washington, DC. For those that are not familiar with SAFE, the acronym stands for Securing America’s …
Making sense of an ever-changing automotive landscape The century-old Henry Ford quote that “Any customer can have a car painted any colour he wants, so long as it’s black,” cannot be further from the truth in today’s automotive landscape. Brand, …
Getting the approach just right is what counts in the F&I office. Overwhelm your customers and they buy less A December 2023 white paper by CDK Global sheds light on some evolving dynamics in automotive, particularly in the world of …
