50 per cent of Sales Consultants do not ask for the sale! When beginning a training relationship with a dealer group, at the launch training seminars we poll all attending Sales Consultants with a simple “yes” or “no” question: “Do …
Is the current labour market situation about to become politicized? As I have discussed in the past few months, it has become pretty apparent that Canada is slowly trending towards a federal election in the near future. Whether it comes …
Clarity would be great, but flux remain the order of the day Canadian interest rates declined another quarter point this morning, with hints of more declines likely in the coming year. This is good news for Canadians who are on …
EV sales are up, but the road to wider EV adoption will be a bumpy one You don’t have to look too far these days to find any one of a number of “Chicken Littles” proclaiming that the sky is …
For 45 years, LAR has been helping dealers earn big money on their purchase savings It should come as no surprise that now more than 3,200 dealers across Canada have become shareholders in Leader Automotive Resource Inc. (LAC). That’s because …
Part 2 of our series on a modern discovery process and the benefits of adopting an Express Purchase Experience In part 1 of our series, we introduced the Express Purchase Experience, and explored why it’s a beneficial addition to your …
Increasing interest rates impact dealerships in multiple ways — none of which are good. We have seen an unprecedented increase in interest rates over the past few years. It wasn’t so long ago that you were able to borrow money for, …
Elevating the customer experience in the service department reaps big rewards “Sales sells the first car, service sells the rest.” You have likely heard this before. The service department is the heart of post-purchase satisfaction, plays a crucial role in …
Minimize the risks within your Financial Services Offices with a proactive cyber security strategy In today’s tech-driven world, robust cyber security measures are more critical than ever to survive a cyber attack and its potential multimillion-dollar impact. Car dealerships are …
ZEV adoption requires ongoing support from senior levels of government In recent years, both the federal and provincial governments have invested significant time and political capital to advance clean energy and sustainability programs. This includes a range of initiatives aimed …
There are mixed signs in the market, and some dark clouds dealers need to keep their eyes on. Looking back over the years, the job of a dealer used to be quite simple: unlock the doors, and the customers either …
What would a leadership change in the U.S. mean for the transition to EVs? The North American automotive industry is extremely well integrated, which can be characterized by production capacities being spread out around the continent and by overall supply …
