How to boost hours per RO
Your service advisors can sell more service and keep customers happy Hours per RO, simply put, is the total labour hours sold divided by the number of work orders written in the same period. For example: if we wrote 927 …
Category: Columns
Debt as a tool to fuel wealth
Building a capital stack to build for future growth You can’t build wealth without debt. Being able to borrow money is a major part of the business game. This fundamental concept applies equally in personal wealth and business growth. A …
That was then, this is now
Our columnist reflects on the ‘old days’ of selling cars and how things have changed for the better The car business has gone through incredible changes over the past few decades. I started changing oil just over 40 years ago, …
Industry awaits clarity on ZEV mandates
What will the fate be for the Electric Vehicle Availability Standard? On September 5, the Prime Minister announced Canada would pause the Electric Vehicle Availability Standard (EVAS), also known as the zero-emission vehicle (ZEV) mandate, for the 2026 model year. …
You can’t always get what you want
In uncertain times, dealers are buckling down and dialed in on what they need The year keeps on ticking by. We are still waiting, however, for some evidence of normality as we begin to assemble our plans for 2026. …
No customer left behind
High dealership turnover can put key customer data at risk In 2024, CADA Workforce Study measured overall dealership turnover rates at 31 per cent. The sales consultant and service advisor roles were the highest for turnover at 33 and 36 per cent, respectively. I …
Should B.C. keep leading in EV adoption?
The incentive “carrot” has been taken away, while the “stick” remains firmly in place September 9th marked International EV Day — traditionally a time to celebrate progress. But this year, British Columbia stands at a crossroads. After 15 years of leadership …
FliteHouse brings custom-built AI to dealerships
Canadian startup leverages deep dealer experience and association partnerships to deliver “agentic AI” tailored to each rooftop’s operations A new name is emerging on the Canadian dealer technology scene. FliteHouse, headquartered in London and Toronto, Ont., is an artificial intelligence …
Buyers need more affordable options
Our analysis shows entry level vehicle prices keep rising More than a few of you very astute readers have noticed that there have been a lot fewer inexpensive entry level new vehicles in OEMs’ lineups these days. It is …
Where the rubber hits the road
It will be important for dealers to follow the early signs from Ottawa As Parliament returns this fall, Canadian auto dealers should be paying close attention to a political season that promises to be pertinent, in important ways, to our …
Tariff troubles
Let’s examine the impact of tariffs on the retail automotive sector Tariffs are, perhaps, the most talked about economic topic of 2025. They’ve been threatened, debated, imposed, removed, further threatened, increased and decreased multiple times all in the course of …
Change your social media strategy
Stop pushing new vehicle inventory or your prospects will tune you out At any given point in time, eight per cent of the population is in the market for a newer vehicle. These are called intenders. Dealerships all fight for their share …
