How to keep your data safe while using OpenAI ChatGPT Artificial Intelligence (AI) is becoming a big deal in the business world, and for good reason. It can save time, boost productivity, and even help companies make smarter decisions. But …
One person, one desk and one office? Or many specialists? I recently had to complete some legal matters, in two different countries, and experienced two very different approaches. One firm had my initial discoveries handled by one lawyer and then …
Creating equal opportunities for all in the automotive sector The automotive sector has been a male dominated domain for decades, but in recent years we have seen a positive trend develop as more women ascend to senior leadership roles within …
Canadian dealership leaders predict upcoming industry changes In this second installment, we will revisit the remaining three trends gathered from the Canadian Automobile Dealers Association (CADA) study discussed in the previous column. As you may recall, CADA commissioned a forward-looking …
It’s important to understand the key differences between paid and earned media In a highly-competitive industry like auto retail, dealers must constantly look for strategic and cost-effective ways to generate visibility and build trust, while ultimately increasing sales and service. …
Dealers can’t control external forces but they can improve their internal processes and support their people In early March, I was having lunch with a good friend of mine, a senior leader at a Canadian subsidiary of a global car …
There’s lots of opportunity, but it will require hard work and fresh approaches In 2023, I wrote an article called, Staying alive until 2025. At the time I wrote that article, things were unsteady on the back of both COVID …
If you hire a controller from outside automotive, expect a steep learning curve How many times has this happened? The Controller you’ve been relying on for years decides to quit. After an exhaustive search for their replacement, you hire a …
Is your organization prepared or would you be caught off guard? Sometimes having your company’s name in the news is a great thing, however it can also have the potential to be anything but. Communication crises can, and often do, …
Leverage AI for increased productivity in Canadian dealerships In Part 1 of our series on AI insights in our February issue, we explored the merits of using AI tools in dealerships. We explored tools for saving time, automating communications, helping …
In uncertain times, one thing is for certain: you need to motivate your team In my previous column, I highlighted that 2025 will be anything but normal. With businesses in general, and dealerships in particular, facing so much uncertainty, the …
Part 1 of our look at why having a SUPERdesk can help consistently boost your sales performance Sales Managers and Dealer Principals always ask us what we mean when we talk about the “SUPERdesk”’ concept. In this column, I’ll provide …
