After years of disruption, record attendance and high-intent engagement show why auto shows continue to matter For a while, I’ll admit, I wondered what the future held for the traditional auto show. The Vancouver International Auto Show had been on …
Why modern automotive sales live or die on connection In today’s automotive marketplace, engagement has quietly become the new form of control. Not control in the old sense of pressure or persuasion, but control of relevance, attention, and emotional permission …
Everything I learned about the car business, I learned from the Swiss I learned a lot living and working in Switzerland. I remember my first visit for a business meeting. I was waiting for a colleague outside the hotel when I …
In 2026, dealership general managers face growing complexity — from market volatility and OEM expectations to technology decisions and leading change on the front line. In our last issue, I explored the many different scopes of responsibility a General Manager can …
Start the new automotive sales year with clarity and purpose As a new automotive sales year gets underway, what separates the most successful sales professionals from the rest isn’t merely the number of vehicles they sold last year — it’s the …
Dealers attending NADA 2026 heard AI promises everywhere. What should they take seriously now? The AI conversation in automotive accelerated rapidly in 2025. Some dealers moved quickly, others more cautiously. What mattered was whether restraint was deliberate, driven by learning, engagement, …
Chuck Seguin looks ahead at a year shaped by economic headwinds, shifting OEM demands, and continued dealer resilience Since we are at the beginning of the New Year, I thought it would be appropriate to offer some insights into the …
How auto retail executives can build a thought partner to accompany them on their journey Senior leadership can be lonely. You’re expected to make fast decisions with incomplete information, navigate competing priorities, and maintain a consistent philosophy across dozens — sometimes …
Sales are holding, but consumer anxiety is changing the rules of engagement for dealers As CADA’s chief economist, a big part of my daily routine involves answering the same fundamental question, often phrased differently and for different reasons: where is …
In a volatile market, strong cash flow matters more than booked sales or paper profits Today’s automotive ecosystem is volatile. New tariffs, supply-chain disruptions, recessionary economic indicators and OEM spending restrictions have forced Canadian dealerships to work harder than ever …
From merchandising and follow-up to financing and inventory selection, small execution improvements can add up to meaningful gains If you want to sell more used vehicles this year, there are several practical strategies worth revisiting — many of them rooted in …
Work orders aren’t paperwork — they’re profit, protection, and a powerful management tool hiding in plain sight When I was a service manager, there was never a time you could walk into my office and not see a stack of work …
