Category: Columns

In it for the long haul

March 30, 2024

Being a steady partner pays off in the end for auto lending giant Whether it comes to your floor plan financing, or getting loans approved for vehicle buyers, being available and dependable for dealers is the name of the game …

The auto industry’s HR problem

March 1, 2024

Are your recruiting efforts damaging your organization’s reputation? We don’t usually run columns or stories that aren’t signed by the author — for a host of good reasons. In this case though, we know this person well, they had some …

Always look outward

Do your dealership processes support the customer experience? In previous issues I have mentioned the importance of critically assessing your internal processes to ensure they are compatible with offering an exceptional customer experience. The new year is a great time …