Elevating the customer experience in the service department reaps big rewards “Sales sells the first car, service sells the rest.” You have likely heard this before. The service department is the heart of post-purchase satisfaction, plays a crucial role in …
Increasing interest rates impact dealerships in multiple ways — none of which are good. We have seen an unprecedented increase in interest rates over the past few years. It wasn’t so long ago that you were able to borrow money for, …
Minimize the risks within your Financial Services Offices with a proactive cyber security strategy In today’s tech-driven world, robust cyber security measures are more critical than ever to survive a cyber attack and its potential multimillion-dollar impact. Car dealerships are …
ZEV adoption requires ongoing support from senior levels of government In recent years, both the federal and provincial governments have invested significant time and political capital to advance clean energy and sustainability programs. This includes a range of initiatives aimed …
There are mixed signs in the market, and some dark clouds dealers need to keep their eyes on. Looking back over the years, the job of a dealer used to be quite simple: unlock the doors, and the customers either …
What would a leadership change in the U.S. mean for the transition to EVs? The North American automotive industry is extremely well integrated, which can be characterized by production capacities being spread out around the continent and by overall supply …
Canadian auto dealer is proud to introduce our newest columnist, Bruce Duguay, who will offer his observations on our industry based on decades of auto retail experience in senior leadership roles I remember opening an issue of Canadian auto dealer …
Keeping your techs busy will help boost service revenues and keep customers happier too We want to talk about a concept that is very important to us. It is in fact so important we wrote a book about it called …
Until EV demand soars, they will be more costly to produce. Ihad the opportunity to attend the Management Briefing Seminar (MBS) hosted by the Center for Automotive Research (CAR) in Traverse City, Michigan in early August. It had been …
Using more digital tools is making dealerships more vulnerable to fraud and identity theft. The automotive industry is increasingly finding itself under siege by a growing trend of fraud, particularly through the use of fake IDs to purchase vehicles. This …
We are living through a major industry shift. The signs are all around us. As I look back over the articles and reports of the past few years, many of the predictions and observations about the future of our industry …
Shifting to a customer experience focused mindset is key but getting there won’t always be easy In the previous issue, I mentioned the importance of inspiring teams to adopt a customer experience focused mindset. Shifting a mindset dealership-wide can require …
