Category: Columns

Always look outward

Do your dealership processes support the customer experience? In previous issues I have mentioned the importance of critically assessing your internal processes to ensure they are compatible with offering an exceptional customer experience. The new year is a great time …

The personal touch

December 27, 2023

Mergers and acquisitions firm focuses on discretion, integrity and face-to-face meetings with their dealer clients. When it comes time to sell, a dealer principal wants to be assured he or she is dealing with a firm that understands them, will …

A new mindset for 2024

December 27, 2023

The start of a new year gives us a chance to introduce a new customer-focused mindset. As 2023 moves to the rear-view, the automotive industry in Canada remains an unpredictable landscape. New car pricing and interest rates remain the top …