The times are changing, and so is the industry. Not that long ago, what was under the hood was the primary consideration in selecting a new car. Now, not so much, apart from whether it’s an internal-combustion engine (ICE) or …
How front and centre is the auto industry in each of the three mainstream party platforms, and what do they propose? As I write this column, we are two weeks away from a federal election, which some are viewing as …
Much work has been done over the past few years to help dealers and the industry. Let’s take a moment to reflect. After three years as the Chief Economist of the Canadian Automobile Dealers Association (CADA), it is time for …
Driving an electric car is starting to feel very similar to driving a gas car, at least where vacation planning is concerned. Canadians love to travel, and with the COVID-19 situation many Canadians who typically fly to their summer vacation …
What pandemic-learned experience tells us about our customers and future business. The past 18 months have been a true learning experience. As the world pivoted towards digital transformation, auto retailing had no option but to follow. Up until then, traditional …
Access to unprompted, authentic engagement from consumers can help decision-makers across the industry better understand demand dynamics. As we contemplate the transition from combustion to electrification, not a day goes by that we don’t read something new regarding what OEMs, …
Here’s how you can create that environment, where used EV sales can happen—seamlessly. They say there’s no such thing as a product that sells itself. When it comes to selling used electric vehicles (EVs), top performing dealers know they can …
The game has changed. Here’s what you need to know. Great business leaders manage their operations through Key Performance Indicators (KPIs). It’s an efficient way to look at your organization from “30,000 feet.” Every industry has them, and the automotive …
Instead, lead by example. (Part 2) Part one of this article appeared in the July 2021 issue. The problem: Regardless of industry experience, many salespeople simply don’t know how to make effective outbound phone calls (and their sales managers assume …
Doing things the good old way might not work anymore. By the time you read this article, some 18 months will have passed since the dominance of the pandemic took over our personal and business lives in March 2020. Rolling …
Benefit from a consistent flow of used vehicles to your dealership. All we seem to hear about in the news is how vehicle production is down because of supply chain issues caused by the global shortage of microchips. With new …
Lots of promises, but what’s the plan? On June 29, the federal government held a national press conference with three different ministers in three different urban centres across the country to announce that the federal government was advancing its target …
